Review Time
Visit this garage regularly, great customer service and always well managed from papers and fresh pastries to flowers and a good selection of breakfast fare and flowers. Fuel might be a little higher priced than average but having the shop, services and product availability more than makes up the difference. And Rueben's brilliant on the checkout, would go out of my way to shop for essentials and fill up here.
Visit this garage regularly, great customer service and always well managed from papers and fresh pastries to flowers and a good selection of breakfast fare and flowers. Fuel might be a little higher priced than average but having the shop, services and product availability more than makes up the difference. And Rueben's brilliant on the checkout, would go out of my way to shop for essentials and fill up here.
After seeing UK national news today report diesel prices in London at 166.9p per litre, I was absolutely appalled to find this Shell station in Forfar, Scotland charging a staggering 185.9p per litre.This isn’t a small difference, it’s an excessive and unjustifiable markup that feels like blatant profiteering. There is simply no reasonable explanation for such a huge gap compared to other parts of that UK.At a time when ordinary people are already under serious financial pressure, pricing fuel at this level comes across as exploitative and completely out of touch with the realities customers are facing.I will not be using this station again and would strongly urge others to avoid it and check prices elsewhere. This kind of pricing should be called out. 18/03/2026
No thought for customer or intention of offering any service.. Tried to contact customerservices at shellrecharge following failed arrempt to charge car at Conway. No payment options, just a charge card would be sent in 5 days. Customer services email does not accept incoming emails unless they have authorised you to email them. No option to award zero stars
Using the app can be an ordeal, and the charging stations leave much to be desired. I've spent both time and money trying to initiate a charge—sometimes it works instantly, while other times it doesn’t, leaving me bewildered. It's incredibly disheartening that the closest charging station is a Shell one. I suspect the pre-authorisation charge is just a money-making tactic, as it takes 8 to 14 days to return the funds from a failed transaction. During this time, I wonder where my money is being held. Believ charging stations might require some patience, especially if you make an error, but at least they function reliably. Opt for Believ, steer clear of Shell, and preserve your peace of mind.
The app is terrible, the charging points are awful. I have spent an hour and £120 trying to start a charge. Sometimes it works straightaway, sometimes it doesn't. There seems to be no rhyme or reason. Incredibly frustrating. I feel so sad that our nearest charging point is a Shell one. I am convinced the pre-authorisation charge is a way for these companies to make money. Why does it take 8 - 14 days to return a pre-authorisation charge for a payment that didn't go through? Where is my money being held during that time? Believ Charging points are time consuming (particularly if you make a mistake) but at least they work. Use them, avoid Shell, save your sanity.
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