shopping.myus.com

Dreadful experience

tldr; Stay away from MyUSIn addition to adding spurious extra charges, these guys have shocking customer service. When I bought $60 items to avoid import taxes, they marked them as $150 which translates to $70 with Fedex.They have a customer service phone number which just tells you that they don't do customer service by phone. They have an online form which I filled in, but never got an answer to. They also have chat.I waited over an hour to get someone on chat. When I finally did, they gave me canned answers. It was plain that they didn't care about helping their customers at all. In the end, they took $20 to "update" Fedex in order to fix the problem.Except that it didn't fix the problem. Fedex still charged me $70. So I paid $37 in shipping which should have been $20, plus $70 to Fedex, plus $20 just to screw me over some more. Total $127 for a $60 item. I could have shipped it with Amazon for about $30 but thought they'd be cheaper.Sometimes they are cheaper. But when something isn't 100% smooth, you end up paying a lot and the customer support is insulting.

Date of experience: Dec 13, 2020

Find another freight forwarder.

Date of experience: Nov 17, 2020

NO CUSTOMER SERVICE

I have been contacting myUs repeatedly, without response or resolution, since my package which I requested shipping for on the 6th of November (10 days ago, with urgent handling and "ship tomorrow" has not yet shipped. It is impossible to get hold of anyone in customer service. I have sent 6 requests on their Contact Me page. Their voicemail service is full.This is shocking, and disappointing, as I really needed my goods asap.

Date of experience: Nov 17, 2020

Appalling service

Today I got an email that my account was charged for $135 for a 3 kg parcel that was sent from USA to Ukraine. I had submitted the request for shipping 1 week ago and this put in two packages under total cost of $201. For all i can say they were sitting on my package for a week and no communication whatsoever from the shipping department and it was only saying "in-process". I chatted to the woman representative and she said i will speak to the manager. I said ok and i left it.Monday is today and i get a shocking additional cost of $135 and all they said it was my fault because i selected options which they did not honor such as the special requests. No idea as to why an additional $135 but in the end i am now ended up paying more than the original cost of them item. When i spoke with the guy today John he made me feel i was responsible for their miscommunication and no response and immediately shipping without tell me the cost or agreeing the cost with me. The guy John did not even bother to look into the history and tell me exactly why they did not respond to me, also everytime i ask him about the manager just saying "i can handle, manager is busy"I would ask everyone not to bother with this company at all, they charge double price. and on top they just charge what they think is best. John did not even bother to look at when i made the shipping request the system charged for both the packages and didn't even bother to separate at that moment but later they charged the package separately. Absolutely a SCAM and did not even bother to do anythng, he just kept saying this is what the system says. I asked him to look at the history!!! He did not care at all about that.

Date of experience: Nov 16, 2020

The bad service I saw in my life

The bad service I saw in my life. No one replay to my complaint. They lost two package with the value of 200$ and no answer

Date of experience: Nov 03, 2020

NEVER USE THIS SCAM OF A COMPANY.

NEVER USE THIS SCAM OF A COMPANY.The feature to create your ship request and send your parcels has not been working this past 2 weeks and they charge me automatically from my PayPal every day $15 for storage per item. They do not respond to your emails, twitter messages, Facebook messages or live chats online. They have left me hundreds of dollars out of pocket. Never ever again. I am starting legal action against MyUs, Access USA Shipping LLC in the coming days with a series of other victims.

Date of experience: Oct 22, 2020

Stay away

I cannot believe I was taken in by the praise on their website. I actually believed it! No response online, or messages on Twitter, or their contact page, no phone service (mailbox full, not responding at this time). My package from the USA left there on Oct 5th with an unrecognisable tracking number (no designated carrier) It cost $40 in shipping and has vanished. I am so disappointed.

Date of experience: Oct 21, 2020

I’m trying to get them to ship a used…

I’m trying to get them to ship a used item from a private seller,they won’t ship without a merchant bill.Tried telling them there is no merchant,what a waste of time and money ,I won’t be using them again.

Date of experience: Oct 08, 2020

Stay away...

Stay away...They have only excuses....Took over a month for them to forward my parcel...STAY AWAY!!!!

Date of experience: Oct 03, 2020

MyUS Service is abysmal!

My experience with MyUS was not that bad in recent months but I was smart enough not to ship too many things during COVID19.  Regardless, the experience was never great.  But OH MY GOD, they took the cake for terrible customer service starting this past weekend when I tried to create a shipment and I could not.  I had no idea what was going on but the "Create Ship Request" button was grayed out.  The app wasn't working either.  I sent at least three emails.  I left two messages on Facebook, I tried the chat and it told me to wait, several times, once I waited 4 hours and it was still in queue!  No one got back to me.  The ticket was created and went nowhere.Finally, after almost a week of no response, I gave up and changed my shipping option from "Hold" to "Weekly", and voila!  The shipping request was created but wait...there is more!  They decided to put 3 shipments out of 20 on hold because they supposedly contained "Dangerous Goods" and put them under review.  17 shipments were put in a single request.My question is, WHY are these being reviewed now?  Why didn't they inform me when the shipment ARRIVED?  Today is the 30th of September.  One of these supposedly dangerous items is from a shipment that arrived on the 15th of September!  Another is from the 18th of September and the last one is from the 25th of September!  Seriously?  First, you can't be bothered to fix my problem.  Second, when I get around the problem using your own systems, I get slapped with a safety review (and most likely a hefty fee to send the item).  The items in question are icing in a compressed can.I am gonna go ahead and close my account once the shipments are finalized.  These guys don't deserve my money.  We must vote with our wallets when vendors charge exorbitant sums of money and don't deliver (in my case, all my shipments are hundreds of dollars and they have made thousands from me in just a couple of years).  For others, I highly recommend Aramex's Shop and Ship service. Aramex aren't angels but at least thir system works even though there is no consolidation.

Date of experience: Sep 30, 2020