shuttledirect.com

4.1
4.1 Based on 200 reviews

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Average Rating

4.1

/
5

200 Reviews

5 Star
66%
4 Star
11%
3 Star
5%
2 Star
2%
1 Star
16%

Filtered Reviews

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Review Time

Al G
Driver was waiting at the airport for…

Driver was waiting at the airport for us, on the return journey he was 20 mins early, excellent service all round, would definitely use again.

5
Date of experience: Oct 30, 2025
Alan
On time and excellent driver's for…

On time and excellent driver's for comfort and safety also the price was reasonable

5
Date of experience: Oct 30, 2025
Mr Craig
Coach was on time and a helpful driver.

Coach was on time and a helpful driver.Would of been better if we didn't have 20 min walk to the bus stop

4
Date of experience: Oct 30, 2025
Review

Easy to find at the airport, waited an hour on coach at airport until set off to our hotel. Coach thirty mins late to our hotel on pick up but easy to contact by phone and provided an update on how long our coach would be when I called.

3
Date of experience: Oct 30, 2025
Chris SLATER
Ibiza pick up

Mercedes mini bus ready and waiting on time. Couple of pick ups along the way but a nice quick transfer.

5
Date of experience: Oct 27, 2025
allison cavan
Very reliable

Very reliable

5
Date of experience: Oct 26, 2025
Anastasi K.
I took tickets to the wrong date and…

I took tickets to the wrong date and actualy I wasnt expecting to receive money back,but I got them in 3 day to my card!Great!

5
Date of experience: Oct 26, 2025
Wiesława Bilińska
If you choose Shuttledirect you should…

If you choose Shuttledirect you should expect, that you will have to queue 30-40 min, just to get to know what bus number you have, than you will have to wait another hour to get the bus trip started.

1
Date of experience: Oct 25, 2025
Natalie Rice
Dreadful company - do not use

We booked a private transfer from Tenerife Airport to our hotel. The driver didn't arrive and after much messing about trying to find someone who worked for Shuttle Direct, we were eventually put at the back of a long taxi queue and put into a taxi. This cost half of what the transfer had cost and involved a long queue and a stressful experience. I have emailed requesting a refund because my private transfer was simply a taxi queue which I could have sorted for myself at half the price. I am still waiting for a reply.Edit on 24.11.25 - Shuttle Direct have finally returned to me to explain that they have no control over the service providers as they are simply a ‘sales agent.’ They have offered a £15 goodwill refund. I will never use this company again - we ended up queuing in the taxi rank and paid double the cost of the taxi which we were eventually told to get. We had the added inconvenience of the prolonged wait whilst the supplier tried to find us a driver. Daylight robbery. Don’t risk using this company.

1
Date of experience: Oct 25, 2025
The driver was polite & friendly, speedy journey.

The drivrr was polite & friendly

5
Date of experience: Oct 24, 2025

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