skullcandy.com

4.3
4.3 Based on 140 reviews

We are music you can feel....

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Average Rating

4.3

/
5

140 Reviews

5 Star
79%
4 Star
2%
3 Star
2%
2 Star
3%
1 Star
14%

Filtered Reviews

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Review Time

Royal T Smith
Got a quick response that Worked

Got a quick response (2 days) that worked!

5
Date of experience: Aug 07, 2025
Milan Milutinovic
I ordered a pair of skullcandy…

I ordered a pair of skullcandy headphones but usps returned them to the sender. I reached out to them and i took them a little bit to respond but after that they instantly issued a full refund and were very polite and helpful. Later i got a pair of headphones at a store locally and they are great. The sound on them is amazing and the battery lasts forever.

5
Date of experience: Aug 01, 2025
Angelina Borikova
We still haven’t got our package yet

We still haven’t got our package yet. It’s been weeks and we don’t have any further information about where our package is. The order number is 502337751

1
Date of experience: Aug 01, 2025
Marianne Rogers
good service

My package got lost and they gave me a discount code to reorder completely free and communicated well

5
Date of experience: Jul 31, 2025
Gwendolyn Carter
They have amazing earbuds and if you…

They have amazing earbuds and if you age a problem they help you solve it. The staff is incredibly helpful and nice and helps you with any problems you have. I would recommend to everyone

5
Date of experience: Jul 29, 2025
Walt Smith
Jerwin was great thank you for the…

Jerwin was great thank you for the update

5
Date of experience: Jul 28, 2025
Jonnie
Worst experience ever with their default carrier.

If you are considering to buy any Skullcandy products and you live in Canada, don't EVER repeat the mistake I did, which was buy them directly from their website, it's worth it buying it from Amazon, or in-person stores such as Walmart or BestBuy.Ordered the "Crusher ANC 2" on Thursday 10, and I was supposed to get them Monday 14, and the carrier was Canada Post, but this carrier company said that they couldn't find my address, yesterday, Thursday 17, I got the message of "Return to Sender", and today, Friday 18, they were shipped back to the Sender, so I had to call to Skullcandy, in which they gave me the option to either get my headphones to my address (which will take 2 weeks and I will probably have an extended delay on top of the 2 weeks or I will have the same issue), or get the full refund.They also said that I wasn't the only one who got the same issue with Canada Post.How are you going to trust this company if they ship their products to Canada with the worst carrier company? They don't have another trustworthy companies where the customers can choose from.Take note that I'm not against ANY of Skullcandy's products, I loved every Skullcandy's I owned, I'm against the carrier they used.

1
Date of experience: Jul 18, 2025
Denzel Reed
Quick reply, impressive service

Replied quick, offered a very good service many other companies don't provide, and helped with the problem very swiftly.

5
Date of experience: Jul 18, 2025
Nicolas Turner
shipping, slow train through Georgia

Problems setting up an account to order.Charged extra for shipping "insurance" I didn't want. And a super lame hook to get me to use Shop just to track the progress.Then shipping was very slow. A few days after order, it was "shipped", which just means a label was created. Then nothing shipped for days after that. Right now I am sitting at 6 days out and the product hasn't left their warehouse.

2
Date of experience: Jul 18, 2025
Louella Johnson
Unexpected surprise

I got on the website for a sale they were having and found something I needed. Didn’t really want to spend that much but, with the promo code…. Well, the promo code didn’t work. So I asked about it letting them know I was upset because I thought I was going to get a deal on something I wanted and needed. I wound up buying them on accident just to see if the promo code would work and couldn’t cancel it. I was thinking o’well when I got an email saying they would make sure I got my discount if I wanted to purchase them. I didn’t think they would reply seeing how I hadn’t bought anything yet just voicing my concern. They sure surprised me. Thank you Skullcandy!!!

5
Date of experience: Jul 16, 2025

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