Name: skullcandy.com
Telephone: 000000000
Rating: 4.3

Mihai Vartolomeu Guest

Excellent attitude from customer…

Excellent attitude from customer support with fast and clear responses. Still the site is lacking to display the model number on the model

Date of experience: Sep 17, 2025

Cd Guest

5 months ago

I wanted to provide product feedback…

I wanted to provide product feedback and was told that there is no email anymore. When I asked how to give feedback on a product I was given the link for this survey.

Date of experience: Sep 17, 2025

H L Guest

5 months ago

Great customer service

I've received a quick reply with a very good explanation to my question. The communication was very helpful and friendly.Thanks

Date of experience: Sep 17, 2025

Rory Baker Guest

5 months ago

Wonderful experience

Raffy was very kind and seemed as though he genuinely wanted to help. He was patient through my poor cell service, and even offered me advice about college. Overall a wonderful experience

Date of experience: Sep 15, 2025

Darkiel Medina Guest

6 months ago

Never received my order and won’t give me a refund

I paid for the ANC 2 headphones which were 180 or around that price, then I paid extra for warranty as well and express 1-2 day shipping which was an extra 20-30 dollars. All to say I paid around 218 dollars. I had received a confirmation saying that my order was shipped and even completed but when checking the tracking number it said it was never received. I had messaged or emailed them 5+ times and even called. Every single time they gave me a different answer as to what happened to my order. They won’t give me a refund and keep pushing the date of when I’m able to get a refund back. I’ve never had an experience with buying from store like I’ve had this one. I feel devalued as a costumer and fatigued by this whole experience. If you do plan to buy from them don’t buy on their website, either buy on amazon or through Best Buy. They have better costumer service options than Skullcandy. I’m ready to dispute this with my credit card company if they won’t issue me a refund. Edit: I already did what they said and I haven’t gotten any help

Date of experience: Sep 07, 2025

Joseph Ramirez Guest

6 months ago

Great customer service

Rhyan was extremely helpful and was able to assist me with my easy, thank you for the amazing customer service.

Date of experience: Sep 01, 2025

William Guest

6 months ago

INSANE BASS

Bought the Skullcandy Crusher ANC2 at Best Buy for $255.59 and omd... the bass is INSANE. They are one of the best headphones with the best bass you can ever find. Highly recommend these!!

Date of experience: Sep 01, 2025

Dave Guest

6 months ago

Excellent Customer Service

The customer service person I worked with (Diem) was great. He was friendly and provided me with excellent service.

Date of experience: Aug 31, 2025

Dozshon Bridges Guest

6 months ago

SLOWW SHIPPING TERRIBLE CUSTOMER SERVICE

Ordered the Crusher Anc 2’s August 31st via “express shipping”, it is now Sep 11th. Do jot order from the website, they wont issue me a refund and to this day they still have not sent the package to UPS. I’ve contacted customer service several times about my product and they ALL ate giving me different answers and times. This is completely unacceptable and I hope the word spreads about their terrible customer service and shipping times. I should of ordered from Amazon or Best Buy (atleast they are reliable). Also the chat kicked me out and would not work again when I said I want a refund. I called and they are basically forcing me to wait. I will not wait. I am reaching out to the CEO and calling my bank to get the money back. I love the products but I will never order from the website again.