Review Time
Terrible customer service!They messed up the address on my order which meant I wouldn't get the headphones in time, to give it as a birthday gift. The rep, Rhyan B, was not helpful at all. They just gave me a code that wouldn't work with any sales and would not work with the code that I already had. They also chose not to mention that when offering me the code and waited for me to ask what the limitations of the code were, which seems extremely sleazy. That would mean I'd to pay way more if I was to get any use out of it. The rep was also very frank about it costing me more and didn't not care if it did. Don't get me wrong, I'm ok with not getting a discount code, I just wanted the headphones to get to me on time. But for the inconvenience this has caused they would not even expedite ship it. I'll never buy from them again. UPDATE: I reached out to customer service like they asked and, weeks later, I have still not received a reply. Their customer service replies here are just for show which is pretty scummy, in my opinion.
Thank YOU for supporting YOUR products! Skullcandy rocks! Hanna was absolutely lovely in the customer service department on a return. Her prompt response and aid to my issue was top notch! I have a new pair of earphones on the way that I couldn’t be more excited about! Thank you so very much! Highly recommend to anyone :0]
Skullcandy offers free shipping over $49. I did not receive this the only option was to pay the $15(own literature says $12) Then after I receive the item I would get a refund, but for that I needed to reach back out. This was very disappointing as I don't trust that option and it gives me extra work. I think this may be a way they get you to pay more as people don't want to do all the extra work to get the thing that was promised from the beginning. Which then makes these items cheaper on other sites that offer the free shipping as promised. Or makes these less affordable and other brand more enticing.
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