Review Time
Excellent customer service experience, one of the best I've ever encountered with an online order. Representative Raffy was kind, professional, and very knowledgeable of the Skullcandy products. He listened to my needs and was able to help me with what I was looking for.
I’m super frustrated. I bought some headphones for my son for Christmas but someone had already ordered him a pair so I retuned them on 12/29/25 and received an email on 1/7/26 saying that they received them and should expect to see the refund in 10 business days. It is now Feb 11 and still nothing, you can talk to anyone only through chat. .They keep saying that my return # cannot be found in system, even though I sent a screenshot. They said they would escalate the issue to a different team last Thursday 2/5 and should receive an email soon. Still nothing and all the chat does is repeat itself. I just want my money back. I will prob never order again because of this issue. I feel robbed.
Hey out there! In the past, I’ve had a average success with Skullcandy earbuds, but I have to say the new ones I bought are the best ever for the price and comparable to other end models of similar technology. The Totally Wireless Essential earbuds are very good quality and they have a “unique” feature where they automatically connect to your iPhone…so, compressing this or that. These earbuds are a huge improvement from previous models and I will look to Skullcandy for my next pair. Can’t believe they’re this good for the price!
I had a very easy Warranty claim that was processed by Diem. He provided easy to understand direction for the return of my broken earbud charging case.I was kept in the loop by email.He also assisted me in the ordering of new earbuds!
Diem provided great customer support and was very professional. I reached out about a coupon code related to a warranty claim, and everything was handled quickly and smoothly. I’m happy with the service and plan to remain a loyal customer.
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