Review Time
The sky mini box is absolutely awful. Disconnects from the main Sky Q box, you go through the entire process of resetting the box, works for an hour then decides it doesn’t want to connect to the internet, now you have to reset the box and your internet router. Had this happen every few hours everyday since it was installed a week ago. Awful. Sort your shoddy boxes out, for the money I pay for your services I expect them to actually work consistently and not need resetting every hour.
Don't waste your money on sky q and their broadband.Never worked from day 1. 2 replacement main boxes and 4 replacement mini boxes all a waste of time.They always lost connection and didn't record programs due to connection problems.Worst internet we have ever had. It's 100% true that sky slow your broadband, our pre fibre broadband with other suppliers was faster then compared to sky now with new fibre. We had 1 mbs the other night at 11.30pm. How rubbish is that considering they gave us a new router and booster. We consistently had 70mbs with sse and all of our WiFi devices worked perfectly.
Been a customer for over 20 years and decided to get Sky Q. 6 months after expressing an interest I called for an installation. It was booked for 6 weeks in advance - ordinarily unacceptable but we accepted it due to the situation. The installation date came but the engineer didnt. I tried 4 times to call saying I was vulnerable so I had a chance of speaking to someone, but every time I was cut off. End of day we got a message to say our appointment had been re-arranged. It was installed on Tuesday this week. For the last 2 days we have woken up to no Sky Q. Spending hours each day to get back online. Called Sky and again had to say I was vulnerable to get to speak to someone. Have now arranged some help to get online. If you are thinking of Sky Q don't bother. Stay with what you have if it is working OK as Sky are a shambles at the moment and cannot support customers with technical issues. Menu dreadful navigation not much better and technical support all self serve.
We have just spoken to Elaine MacDougal in the TV technical department. What an amazing lady! The most helpful and professional customer service support I have received in a long time. If everyone you called up at a company was as helpful as Elaine then life would be so much easier. A real credit to the company. Thank you Sky and thank you Elaine!!
Sky Q has got a problem holding wifi connectivity on non Sky broadband and they will not admit it. I have had problems for 3 months where the internet connection is intermittently lost. Each time I have to reenter my router code which is a painfully slow task. Sometimes 3 or 4 times a day.They said it was my EE router so I got a new one. It didn't fix it. Engineer came out but could not fix it. Now one of the mini boxes has died. Helpline just tries to sell me Sky broadband.(though they are no longer taking calls due to Covid)Avoid.
We should have listened to the feedback regarding sky q not holding a connection with BT broadband . Before anyone says anything , theres nothing wrong with our broadband , its a good strength and nothing in the house drops off it apart from sky q . We are constantly having to re enter router passwords which is nothing short of painful with the way you have to toggle through the letters etc . This then stops the multi room working so we end up messing about for 20 minutes on a regular basis just to get it working again . Once our subscription is finished sky will be gone for good , its such a painful and expensive experience , lets hope the new free sat boxes are a reliable alternative .
Totally unrealiable. The main system works well but the remotes work occasionally if you are lucky. I am back to watching Freeview again.My wife likes the ability to save programs which she watches on the main system. If it wasn’t for that. I would throw this rubbish out.
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