Review Time
Have been with Sky for years and overall not bad. Lately the customer service has been rubbish. I complained about service/broadband installation/quoted prices being ignored. I managed to get through twice by phone but was cut off part way through each time! No one called back! Every other phone number I tried (5 0f them) were continuously engaged. New Business or a lot of disgruntled customers?
Service is not always good but I am tied into a contract. When I phoned up to report a problem with the service and needing someone out to fix it, the call handler must have misunderstood and cancelled it altogether! So now I am left with a early cancellation fee and a request to send the Sky Q box back and no service at all. Very poor customer service.
If I could give zero stars, I absolutely would. On Christmas Day, I had no broadband due to a 'junction box issue,' and after four hours, the Wi-Fi was out again. I spoke with a rude representative who claimed my account was nonexistent after 20 years. Her English was quite poor. I couldn't watch any of the planned programs, which is disappointing on such a day. I've had enough!
If I could give zero stars, I certainly would. On Christmas Day, there was no broadband due to a 'junction box issue,' and after four hours, the Wi-Fi went out again. I spoke with an unpleasant representative who claimed my account didn't exist after 20 years. Her English was quite poor. I couldn't watch any of the scheduled programs, which is disappointing on such a day. I'm fed up!
This company has become one of the worst in the country for customer support and service. It's no wonder their average rating is below two stars. When you call customer service, you encounter representatives who struggle with both Italian and English, along with significant background noise. Please do not subscribe to their services. Companies like this tarnish the reputation of the industry.
They don't even deserve one star. I have a sign blocking my screen for an upgrade that can't be removed, preventing me from watching TV. I'm 75 and live alone, and now I have no TV. I've waited a week for a technician, only to be told it will be another week. It's unbelievable! I spent all day waiting! The service is non-existent, and I doubt anyone reads these reviews.
I dislike leaving negative reviews, but this is unacceptable! As someone in the telecom industry, I find it outrageous that a company would schedule fiber broadband installation and then simply not show up. When my parents inquired, they were told the order had been canceled! After requesting a new date, there was again no show. Contacting customer service is nearly impossible, and they still have no internet. For a large company, this level of service is simply unacceptable.
The service from the call centers is shocking. Representatives provide false information and then disconnect the call. I've been without Wi-Fi for 10 weeks and have made no progress. I foolishly signed a phone contract and have been without SIM service for 10 days with no data! It's an absolute joke. Please avoid this company; my experience has been terrible.
I used the talk option to arrange a new direct debit. Eventually, I was connected to someone, but she couldn't assist and put me on hold. It took me 30 minutes to reach this point, only to wait over 40 minutes in a queue. I eventually gave up, unable to accomplish something so simple. The option to manage my direct debit on my account has frozen, leaving me unable to resolve the issue. I'm seriously considering canceling my subscription.
I arranged for installation and mistakenly ordered the wrong package. When I contacted customer service to explain, I asked to cancel and reorder within the 14-day cooling-off period. The advisor insisted there was no need to cancel and that I could upgrade to the desired package. After installation, I learned upgrading would cost £30 more than the original package price. I will wait for the contract to expire and then leave.
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