Review Time
100% honest review. Simple and easy to process PDF files. Everything works great. I can recommend it to those who often work with documents and need to sign them. I connected my credit card for a trial period and did not cancel the subscription in the settings, so they automatically charged me €90. It was my mistake, and I wrote to customer support to ask for my money back. They responded very quickly and refunded my €90 back to my account. This is a decent company, and the entire management team deserves respect. Thank you!ARSAKS TERUNI
I am disappointed with my recent experience with Smallpdf. Although I canceled my subscription at the end of the trial period, my credit card was still charged for a full year. I reached out to request a refund, but my concerns were not addressed in a timely or helpful manner. Despite multiple emails, I was informed that it was too late to cancel, and no refund was issued—even though I did not use the service after the trial ended.Based on this experience, I would be hesitant to use Smallpdf again or recommend it to others.
I am 76....That says a lot. I evidently signed up for a year. The site DID NOT WORK. It was erratic, slow to respond. At one point I lost two hours of work: all my changes simply disappeared. Three times they promised to reply within 24 hours, and they did not, more like 36-48 hours.They refused to refund the $108, blaming me, the customer for signing up.I will report to US gov, aarp, and my credit card company.
Normally when i have requested a refund for something, I am met with aggressive non-compliance. But the great and helpful staff at Smallpdf did not hesitate on granting me the refund! and i did not request it because of lack of satisfaction- i just dont need the full year membership! Will gladly come back for the times when i need to use their great service- thank you!
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Smallpdf - the platform that makes it super easy to convert and edit all your PDF files. Solving all your PDF problems in one place - and yes, free.
