Review Time
Smallpdf charged for a yearly subscription in 2025 for an account allegedly opened in 2023. No charge was made in 2024, despite the company claiming an active subscription since 2023. After seeing the charge on my credit card in 2025, I tried to login in to the account, but was unable to, even after requesting a password reset (no email or link to reset was ever received from smallpdf). The company has been unable to address my concerns regarding irregularities in their business practices and refuses to refund the charge made in 2025.
I would like to express my sincere appreciation for the outstanding service I received. My experience was truly pleasant, and the refund process was handled with remarkable speed and efficiency.Thank you for your prompt attention and professionalism.Sincerely,Andres Luque
I missed the day to cancel the test-subscription by one day. Actually I could not use Small PDF, as I needed a translation from a long text in two colums - and the text was read as one column (the original PDF seemed to have a formatting problem). I explained that to the Smallpdf Support and luckily they cancelled the 1-year subscription and re-imbursed the money. So, thanks guys, I really appreciate it!
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