Review Time
So helpful and polite. This will be our third year in a row using Solmar for our villa holiday. Always available to resolve any matter, either before or during the holiday. A truly fantastic company in every department! Looking forward to another great villa holiday in July!
Communication was excellent. Everything was clear and concise in the information we received.From the flight to the transfers all were well organised and the villa was excellent. We had one more minor problem at the villa and this was dealt with quickly.I would definitely recommend Solmar.
Called and gave details of the villa I wanted - location dates etc and had all the details ready. Was promised a quote within 24 hours - not received. I called 4 days later to be told by another agent to check my spam (I already had) but she was resending me the quote which had apparently been sent 3 days earlier.I got an email an hour or so later saying they hadnt found me a villa in that destination would I consider other destinations. So it was clearly lies and no quote was ever sent in the first place because how can you resend a non existent quote. Booked with a more professional company now who we have used in the past. Was willing to give Solmar a try but if they're lying at enquiry stage I dread to think what there customer service will be like further down the line
Hi stayed at solmar Villa Anyaval Lanzarote was posted to be the best range of villas i payed just under £15000 for two weeks over Christmas with my family outside lights don’t work so u can’t use any of the facilities at night as we spent most of the days at the beach phoned Jet2 and solmar regarding this issue someone comes out looks at it and goes away solmar contact jet 2 saying it fixed the man didn’t have a tool to fix it with looks at it then goes away Jet2 phones u back u tell them it isn’t fixed u don’t hear back from any of them u go on holiday to use outside space this is my second year booking with Jet2 and solmar Villas will be the last they just don’t care take y r money and don’t provide a quality service very disappointed
Our experience in dealing with Solmar has been terrible, I would not recommend this company at all. We booked and paid for a villa in Zante for my son and some of his friends at a cost of £3.2k through Solmar. Once confirmed we then booked flights (non refundable). Solmar initially enquired about the ages of the travellers (seven 18 year olds and one 17 year old), when we responded they requested an additional £800 "security deposit". When I enquired what this deposit would cover (we had already paid a damage waiver) Solmar cancelled the booking without warning. When I asked why they had done this they stated that they had done this as all travellers on the booking were the "same sex". I attempted to speak to the Customer relations team about this justification as it appears to be discriminatory, not only from an age perspective but also against "same sex" couples. I was advised that the Customer Relations team do not have phone lines and don't "speak" to customers.Solmar did not offer to help us find a solution (an alternative Villa for example), they just cancelled the booking and left us without accommodation. Three weeks have since passed since Solmar cancelled our booking, we still have not received a refund so continue to be £3.2k out of pocket.The way Solmar treat their customers is appalling. I would recommend people avoid using their services as a consequence.
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We're Solmar Villas and we help discerning holidaymakers enjoy wonderful, relaxing holidays by making it easy to book beautiful villas with private pools.
Celebrating over 30 years in 2025, we’ve come a long way. But we’re still a family business with personal service at the heart of what we do. Growing steadily over the years means we can offer you:
- Loads of choice – more villas and destinations to inspire your break.
- Peace of mind – villa managers nearby and 24/7 phone support while you’re away.
- Wonderful holidays – guests love what we do
With over 2500 beautifully selected villas across over 40 destinations and winners of 'Best Travel Company for Villa Holidays' at the 2025 British Travel Awards, you're in safe hands with us.See more
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