Review Time
Thorough check and assessment. Feedback given and prescription issues in a timely fashion.
3 week wait for new glasses was a little longer than anticipated however they were a perfect fit and provided an improvement to my vision
Booked an appointment 08th February 11.45 for Hearing. Because provided faulty hearing aids making funny noises. They changed the appointment to 12.45 without valid reason. We on time and waited out until 12.55 because room closed session with someone else. But she told me I checked no one here so she took someone else so, ask me to wait 30 minutes. I try contact management next day to short this out they took all details finally no response. Now my mom cannot hear anything.
Management : shit
Staffs : rude
Service : very poor
Part : horrible dangerous to health
Also Been with customer service regarding appointment issue very disappointed response ever had. Not to suggest anyone anymore.
My dad paid £1950 for hearing aids only 4 months ago. They have gone faulty. As my dad is 100 year old I asked for a home visit. BUT because of the type of hearing aid, these are not available for home visit. The contractors for home visits don't deal with that type. After several phone calls, I have had to arrange for someone to take his hearing aids into store for them to be checkd. If faulty they will take up to 2 months to repair.
4 years after care taken with these and it doesn't mean a thing.
I got varifocals which after mutiple attempts i couldnt get use too. The staff at the Gyle centre store were so helpful and friendly. Full refund given no fuss, i would highly recommend this shop.
I read multiple positive reviews on this particular location of Specsavers in Coulby Newham and they are all true. People are so kind and welcoming there. The only problem I had with my visit was that the glasses they made for me didn't work. I was not able to see anything on the computer screen not I was able to read the street signs while driving. Basically the new glasses were WORSE than the old ones. After I shared it on Facebook two friends said they experienced same problem, they got wrong glasses but instead of being checked again, they were encouraged to try them for two weeks to get used to them. I got my first set of varifocals 10 years ago from a small family optician and they felt perfectly straight away. But 5 years ago I was tempted to try with Specsavers in Coulby Newham, tempted by the prices. Indeed they are really cheap. The glasses I got 5 years ago were not great but I did not want to cause any trouble and I forced myself to wearing them. In some aspects they were good in other less good. After 5 years, long overdue I decided to change them. The optician at the test told me that my eye sight improved and I don't need that sharp glasses anymore. They didn't clearly tell me where to hold the pattern while selecting close distance. So these were messed up as well, they felt like looking through a distorting magnifying glass. After I came back and told them about it all, they didn't want to re measure me but told me to try to use them for two weeks. But I said I was driving home and didn't see the street signs so how can they get better over time. They said I don't need to see that clearly. I could not accept it. I checked myself old vs new glasses and it was clear they were not right. All the talk about getting used to is a disgrace! It is an abuse. If you don't see clearly, and need to weeks to get used to it, how can the eye test work in an instant?! They chose the appropriate lenses based on an instand decision but then you need two weeks for them to start working. I have never heard such terrible advice. If someone says thy don't see clearly they should re-measure first to check! Trying to push you to get used to it is not justified. Maybe if you get first glasses, or first varifocals yes it is weird. But not if these are just an upgrade which means to be better. They were clearly defensive and tried to push their bad product on me. After I wrote a bad review eleswhere, they called me and told me I can come over to discuss, not to remeasure but to discuss . And again they said to avoid comparing with old glasses and try new ones. This convinced me. I went there not knowing what to do but I decided I don't trust them anymore. They tested me in rush and their first instinct was to push it on me and keep trying. What chances would I have that they will test it better now? If they re do it and the new glasses are still bad but the difference will not be as pronounced, I may end up with bad glasses but forced to get used to them. And it is harder to return them after they tried again because you feel bad for them. I returned them, I went to a small family optician. They test took three times longer. The price was higher for same standard for one pair than for two pairs at Specsavers but the measurement was different. They told me Specsavers overcooked it. Specsavers returned money for glasses but not for the test. Taking into account that the outcome of the test was bad, I think they should return the money for the test as well. In the end I wonder whether different Specsavers may be better especially with such low prices, but I am not returning to Coulby Newham branch.
Had my appointment for an eye test this morning, 29/1/26. I cannot fault them. Excellent service from the three people who attended to me, they were all professional, attentive, polite and courteous. I didn't feel rushed, but quite the opposite. I would definitely use this opticians again and recommend it. Thank you. Diane Wilson.
I’m still waiting for my glasses & sunglasses having had an eye test on 31st Dec 2025. It’s now the 29th Jan 3026 & after going in to collect them on 12th Jan they’d messed up the tint on my seeing glasses. The assistant manager assured me they’d be ready within a week as they had to be re-sent to the lab. I’m still waiting for them!! Won’t use them again - this isn’t the first time they’ve messed up a prescription for me. 😫🤦♀️😡
Its not given me the expected outcome. I'm getting a headache like and also tearing.
Used for about a a week and stop wearing it.
Went to the branch and informed the manager there. But she requested me to come on Tuesday @ 16.30.
But unfortunatley, I reached around 17.10 due to a heavy traffic.
Then again she gave me time on Thursady@ 17.00
Hope to get the refund.
So, I had my eyes tested. They said my prescription had changed, but only slightly. I needed new glasses, so my fiancée at the time picked a pair. They cost £50.
After a week, I tried them on. Up close, they were fine. I kept them safe for the day of the wedding, not touching or using them. I was certain they were correct.
However, on the day of the wedding, I started getting throbbing headaches and it was hurting me. My perception of distance was non-existent. Therefore, I swapped back to my previous prescription. I thought to myself, “Why would a new prescription hurt like this?”
After another week, I went back to the Specsavers branch in Buxton and asked for a refund. The optician checked my glasses and said I needed to be wearing them for a few hours and that nothing was wrong. I asked them to check my previous prescription, but I was denied, despite it all being on the system. He said headaches are normal and that I should be wearing them, despite staggering and using my glasses to drive.
I refused and requested a refund. They said they couldn’t do this because there was no manager on duty on a Sunday and that a manager needed to authorise a refund. I knew something was wrong with my glasses.
The following week, I messaged and asked if we could go to the store on Sunday, as we live quite far from Buxton. She replied, “No, you have to come in Monday to Thursday if you are not coming today.” My wife was shocked and appalled. She responded, “We may have to go to another opticians as we are unhappy with the service we received.”
Instead of apologising, the manager said, “Okay, we will close your account. We do not need your business.” I went to the shop and received the refund, though the customer service was cold.
I then asked for both my current and old prescriptions. She said no, but did give me my current prescription. They then told me that my right and left eyes had been swapped in strength.
My dad phoned them because both my parents and I use Specsavers for eye health. The manager was adamant they were right and lied, saying she never said my eyes had been swapped.
They were covering up a mistake. The old prescription from last year I later found was indeed swapped. My left eye is weaker than my right, but they had put the right lens in my left eye and the left lens in my right eye. They covered up this serious mistake and even recommended I continue driving and using the glasses with this mismatch.
I understand mistakes happen, but to cover them up is unacceptable. If I had followed the optician’s advice, lives could have been at risk while driving with that prescription. I would still be a Specsavers customer if they had admitted the mistake, but they did not. Now they have lost three customers because of this.
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Specsavers delivers high-quality, affordable optical and hearing care including home visits.
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