Review Time
I had my eye test no problem.loverly people.got two pairs of glasses.one for reading.and one for long distance.im a class 1 hgv driver and needs my distance glasses.went to Specsavers today and what do I get two pairs of reading glasses.the same man gave me my glasses as took the original details.he looked totally blank when I said it's reading and long range glasses.why have I got two pairs of reading glasses.he checked his tablet.and said oo I made a mistake.brilliant do they not double check obviously not.my reading glasses were not fitted to me he just wanted me out the store saying I'll get it sorted and post them to you .so that will be another pair not fitted.so it will be A14 miles round trip plus parking to get them fitted correctly.im sorry Specsavers this is not good enough.o need glasses for my job . because one person didn't double check.im now left with out the most important glasses.
Take a cup of tea - so you can sit back and read the full story.I used to be registered at the North Bridge shop of Specsavers in Edinburgh. When I went for a check up in January 2024, they 'forgot' to mention that the shop moved, so it had caused me a delay in getting there - and far more inconvenience compared to where they used to be.As my vision changed / deteriorated, I went back in October 2025. I was told I'd probably need new glasses. So they set me up with one assistant whose communication was not the best at times and I felt he kept pushing the 'sales' element of the new glasses.After about £170 short in my pocket, I left and when I was called up to say my new contact lenses and glasses were ready for testing, I asked them to send them to the Galashiels office as that was closer to me.That's probably my other mistake I had done! There eventually (after a few re-arranged times) we tested the glasses but when it came to my c.lenses, I was very disappointed, as I was given an opening time that was wrong; then when I went back to pass my registration to the Galashiels office, I was told I'd need to pay to 'exchange' the old c.lenses for the new ones, which would also cost me more on a monthly basis. None of these were mentioned to me before!So when it came to me needing simple reading glasses long my c.lenses, I decided not even to bother with them as I have no intention of paying them more than what they already collect from me on a monthly basis.A simple phrase of saying: 'Sorry' - along with a sentence of 'there might be extra costs involved' would have done a huge difference to me.
Miserable staff (Uxbridge branch). Only went originally because they did NHS hearing aids so got glasses too. I wasn't impressed the first time and even less impressed this time although the audiologist and the optician were lovely.Got a text with an appointment to collect the glasses (2 pairs) but only one pair were ready. They offered to post the other pair so I'll see how long they take to arrive.I was informed that they are no longer providing NHS hearing aids.
Arrived to a questionnaire asking me the exact same questions as when they rang me the day before my appointment. None of the answers I gave on the phone were updated on my record, so what was the point of ringing me?When I eventually saw the optician after exciting times focusing on the same hot air balloon I've seen many times (boring) and shots being fired at my eyeballs I was told that I had a scratch on my lens (after they took my glasses out of the room to test them?!). Was told my current frames (which I love) would not support the new lenses (even though the optician was talking about varifocal "super" lenses?). Then I was told about how contact lenses may be the answer, despite no question.Then I was made to have a field of vision test and the stinky onion bhaji breath of the previous user was invading my nostrils and gave me a headache from hell. Maybe they should fumigate it in between users, especially in winter. It was truly disgusting. Then I had to go back for another field of vision test and another sniff of the putrid stench that was still lingering. Also, they had a roller blind in place of a door in the water closet sized room I was in!?In a nutshell, lies, upselling and Covid 10,000 is what my experience gave me. It all took 2 hours, which added to the immense fun of trying to find somewhere to sit and watch the staff aimlessly floating about the place. I won't be buying any new glasses to gain a miniscule increase in vision, my current ones are still sufficient for my needs. I think eye tests should happen outside of a sales environment, there is a clear conflict of interest with most high street opticians.P.S. My comfortable head rest was covered in parcel tape, and they didn't even put that on smoothly. Maybe people need to buy more glasses so they can get some slide doors and a box of memory foam. This was the Wakefield branch.
Claim your business profile now and gain access to all features and respond to customer reviews.
Specsavers delivers high-quality, affordable optical and hearing care including home visits.
ticketmaster.es
tengointernet.com
wallart-direct.co.uk
louisecarmen.com
devilfashion-official.com
umobix.com
masterspaparts.com
hashbranch.com
superiorhair.com.au
www.veteransfirst.com
