Review Time
After being shunted out of the door following my eye test. basically for being 'male, pale & stale' on 1/6/22 i made a complaint. NOTHING has been forthcoming. Got FB messages enquiring as to why i have complained, promised to contact me, can't even be bothered to do that. I urge everybody not to use them, go elsewhere. Awful Company.
Specsavers Audiology. I attended my appointment for earwax removal at the St. Stephen's Audiology Branch in Norwich. My experience has been nothing but dreadful. I came out with discomfort and pain in my left ear after having been told it would settle down. It didn't; it felt blocked and uncomfortable for days. I went back to them on two occasions, only to receive the 'fob off' excuse in a very uncaring manner. After 2 weeks of suffering from hearing discomfort, I made a GP appointment, who told me I had impacted earwax blocking my ear canal. I decided to go to another audiologist, this time a proper professional NHS-qualified audiologist, to seek help who confirmed the doctor's diagnosis. She used Microsuction to remove the blocked wax in a skilled and professional procedure. Something Specsavers had failed to do, so £60 was wasted along with the discomfort I suffered.I certainly can not recommend this really bad and uncaring company, and I will never use them or their optical service ever again, so be aware!
Specsavers staff I find are always very helpful and I seem to learn something new regarding glasses fit and optometry every visit. I have used them now for 10+ years and probably 4 batches of new glasses. Service and quality if anything has improved over time.
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Specsavers Opticians provide professional eyecare, glasses and contact lenses throughout the UK, Ireland, Netherlands, Spain, Sweden, Norway, Finland, Australia, New Zealand and via the Louis Nielsen stores in Denmark.
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