squaretrade.com

4.1
4.1 Based on 1.5K reviews

Over the past decade, Allstate Protection Plans has revolutionized the product protection category. We’ve done it with innovation, new technology, and by following the golden rule: treat others as you want to be treated. That’s why over 70% of consumers s...

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Average Rating

4.1

/
5

1.5K Reviews

5 Star
68%
4 Star
6%
3 Star
5%
2 Star
3%
1 Star
18%

Filtered Reviews

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Review Time

Joe Grayson
TV replacement

Complete replacement of tv but no further warranty or option to extend the warranty. Good service!

5
Date of experience: Sep 05, 2025
Joe S.
Smooth Process

The whole process to receive help was smooth and easy. I appreciated all the help from the call center person and the tech who provided the resolution.

5
Date of experience: Sep 05, 2025
customer
I paid for the insurance and you did…

I paid for the insurance and you did absolutely nothing to help me fix my tv. I was also promised a refund but never received it.

1
Date of experience: Sep 05, 2025
Dawn Patterson
Takes care of business quickly

Takes care of business quickly

5
Date of experience: Sep 05, 2025
customer
The rep was very nice

The rep was very nice, kind, and understanding.. thank you all for helping me resolve my situation and thank you all for your wonderful services!

5
Date of experience: Sep 05, 2025
Smart Everything Billiards Customer, Sandy
Worthless Allstate product warranty

From the beginning this has been a total nightmare. Before I buy any other electronic device warranty, I will check to see if the warranty is through Allstate. It has taken over a month to get the warranty service or alternative resolution done and my appliance is still not usable. I have spoken to, or chatted with, more than a dozen different people or AI generated events. They each ask me to repeat every step multiple times and at the moment they are addressing one refurbished piece of parts at a time. The TV just should have been replaced. They know it's a lemon and instead of a new item that I got, it was probably a total refurbished TV that someone else had turned in.

1
Date of experience: Sep 05, 2025
Donald Caldwell
Prompt resolution of issues

5
Date of experience: Sep 05, 2025
customer
You stood behind your promise to fix my…

You stood behind your promise to fix my product. I was sent out and sent back exactly as promised and it works great.

5
Date of experience: Sep 05, 2025
customer
Don’t but not worth the hassle.

When I called about the warranty they kept saying it was Walmarts responsibility and when I called Walmart they kept saying it was squaretrades responsibility

1
Date of experience: Sep 05, 2025
Susan
Very hard to understand agent

Very hard to understand agent. Amount received was less than quoted.

3
Date of experience: Sep 05, 2025

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Business Details

  • Over the past decade, Allstate Protection Plans has revolutionized the product protection category. We’ve done it with innovation, new technology, and by following the golden rule: treat others as you want to be treated. That’s why over 70% of consumers say they prefer Allstate Protection Plans over our competitors. And why Allstate Protection Plans are trusted by over 140 million customers and many of the largest retailers and mobile carriers in the world to protect everything from smartphones to appliances, TVs to furniture.See more

  • email socialhelps@squaretrade.com
  • language https://www.squaretrade.com

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