Review Time
Here is a list of actions you can take on most all customer-facing websites that you cannot do on Allstate's Phone Protection site: change your billing address, change your credit card, see your billing history, review your contract, update your list of devices to be covered. When I ask the chat agent where I can find this information, he tells me to check my email for the confirmation letter from the day I initiated the plan -- which in my case was 17 months ago, and I no longer have it.
I was told to return the laptop and then I would be refunded. I’m in school and can’t afford to do without my laptop and I can’t afford to buy one either while I wait for the refund. I was hoping they would have let me drop it off at a Walmart and get a replacement right away since I purchased it from them under a year ago and the issue is a manufacturer problem. I have to tape the laptop and keep stationary and continue using it. It’s disappointing to know I spent so much for the laptop and extra insurance and not please.
It is by FAR the worst protection plan that I have taken!I would put a negative star if I could!!I purchased a refrigerator from Home Dépôt and it stopped working; I called the protection plan that I purchased, always my last resort as I hate making claims. My refrigerator stopped cooling and I lost all my food. The 1 to 2 business day became over a week and my problem is not resolved.I requested a refund but they are offering a gift card ... I MUST replace my fridge but I am certainly not going back with square trade protection plan! I have an excellent customer service at Home Dépôt that's unfortunate. Another point: I'm fully bilingual but there are a lot of people that are mainly francophone in Québec and a few times that I called, they did not have the option for French + called on Friday and was told it's a holiday!!! July 4th is not a Canadian holiday and was expecting a better customer service Dreadful experience and I still don't have a fridge.I want my money back!!! NOT a gift card
Deni deni deni delay delay delay!!!!! I purchased a two year extended warranty for my ecoflow delta pro battery that stopped working and square trade has given me nothing but grief even though i send pictures of invoices times dates addresses and the proof of the policy I purchased. Buyer Beware! They are scan less and unprofessional
They will do anything to get out of serving the warranty … I paid $1200 over 4 years on a family plan, they just refused to fix a broken iPhone screen because they have me in the system but can’t find the original contract of warranty …. SCAMMERS FRAUDSTERS DO NOT BUY A WARRENTY AND EXPECT YOUR ITEM TO GET FIXED OR REPLACED
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Over the past decade, Allstate Protection Plans has revolutionized the product protection category. We’ve done it with innovation, new technology, and by following the golden rule: treat others as you want to be treated. That’s why over 70% of consumers say they prefer Allstate Protection Plans over our competitors. And why Allstate Protection Plans are trusted by over 140 million customers and many of the largest retailers and mobile carriers in the world to protect everything from smartphones to appliances, TVs to furniture.See more
