Review Time
Was a little disappointed that the transition was not as seamless as expected. Network was switched over by previous provider in the early hours of the morning, new router didn’t arrive until lunch time thay day and even then, Squirrel didn’t enable my account until after 1pm, leaving without internet for over 6 hours, and both my and my wife work from home. Router really should be posted sooner and account could have been enabled earlier…that way I could have just plugged in the router and been good to go.
I waited 4 hours for an engineer who didn't show up. I cancelled 4 hours of work -£180. Nobody called to say the engineer wasn't coming, I hope a system has been put in place to rectify that for other customerd. I'm now being charged for 6 days when I wasn't using the service, even though Squirrel knew the second I plugged in the router.So, if you can tell I've plugged in the router and can email me about that within minutes, why can an engineer's job sheet also be so quickly correlated?
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