Review Time
DO NOT USE THIS COMPANY...ABSOLUTE SHAMBLES!St Helens Windows fitted a new front and back door for me in December 2020. I have had to call them back repeatedly for both doors for various different problems. I spent an entire weekend unable to open the front door and the same has happened again. It is easier to speak to the Queen of England than it is to a manager...the office staff must be on incredibly good wages to take the brunt of complaints themselves! Despite me informing them that the front door is stuck again creating a fire hazard, nobody has bothered to ring me back yet again to sort the problem. I have asked for a refund or a new replacement door but have been told by Lyndsey in the office that they don't do this.How hard is it to install two doors that actually work??And to make matters worse I have just had a call from a man in their “Legal Department” shouting at me and accusing me of slander for writing this review! He threatened that the company would sue me and that it would cost me at least £22,000! This man accused me of fabricating the video evidence I sent them of the stuck door and basically stated that I am incapable of operating a slam lock door. Extremely unprofessional and intimidating behaviour from both the Service and “Legal” Departments. My son and I are now spending a second night locked in our own house.Time to contact my solicitor I think…
Unprofessional company with bad products and service. My sister has been locked in her house on multiple occasions because of the new doors she purchased from them. They occasionally send someone over to "fix" the problems but within a few hours the door/s get stuck again. This is very unsafe for anybody to be locked inside or outside of their homes. She has asked to speak to a manager but no one ever gets back to her. WHAT AN UTTER SURPRISE THAT SOMEONE FROM THEIR LEGAL TEAM JUST CALLED HER THREATENING HER WITH LEGAL ACTION CAUSE SHE HAS JUST WRITTEN A BAD REVIEW ON TRUST PILOT!!! OH SO NOW A LEGAL EXPERT CAN CALL HER BUT A MANAGER CAN'T.
Still waiting 12 months on, despite repeated requests and paying for this in the contract, for building regs sign off on orangery. Installers are fine but communication has been shocking from the word go. No way I woukd use them again
It's a shame you can't give 0 zero stars. An absolutely shambolic company. I was looking for a new front door, chatted with the agents online back in March, all seemed professional and promising. The agent came out, measured up, we chose our door - all was good. There were some errors on the contract regarding the door shape, but I was assured over the phone that they knew it was an error and they knew what we wanted. Paid the deposit (my mistake). Told 13 week wait. Surveyor came in April, so far so good. It was an unusual shape and size door, but he seemed confident that it was fine. There are numerous houses in our street and on our estate (it's an arched door and frame). He said he'd put it into the computer and check it was OK. I heard nothing back so assumed all was well. Fast forward to July and I've heard nothing. I emailed the lady I'd originally paid the deposit to. No answer. A week later I rang and was told there was a problem, that design couldn't be done and it'd been sat on the surveyors desk. I was told he'd gone off long term sick. Fair enough it happens, but really someone should have picked up his work. I'd been waiting for 3 months for nothing. No one had contacted me. Also, I struggle to believe that it can't be done as already mentioned there are dozens of houses locally with this same style. I was promised a call back that night. Nothing. Two days later I phone again and was promised a call back from the manager. Nothing. A few days later my husband rang and was promised a new design by email that night. Nothing. The following week I phoned up to make a complaint. Was told the manager would ring me by the end of the day. You've guessed it - nothing. So finally my husband phoned and we have managed to get our deposit back, which is about the only thing they've done right. So before you come back, claiming you don't have my name on file (I've seen your generic reply to bad reviews on other sites), I am more than happy to screen shot the contract and name names. Secondly, I appreciate staffing levels have been hit by Covid, because believe or not, its affected us all - but really? Since March there has been no-one available to call me. Nonsense. Lastly, I know it was an unusual door, I even walked with the surveyor to a house down the road to show him what we wanted and was told "it should be fine", so he was well aware of the arch, but to not even offer an alternative or to contact us to discuss it, all the time sitting on our deposit, is frankly just downright bad customer services. So everyone AVOID, there are plenty of more reputable companies out there. I've now found a lovely man who is sorting it for us.
As a returning customer I cannot rate these guys enough.From Barry who comes out to give the price, to the actual workman ship and the girls in office, they are 2nd to none.This time I had a new front door and we are delighted with it.A prompt, professional, friendly service
We had a door fitted which was a good service, the problem lies when we had windows fitted:* The fitting was slow, took much longer than stated & most days the fitters had to be chased. 11-11.30am they’d finally arrive - bearing in mind it was December & limited daylight! Then of course there were the early finishes......many phone calls of complaint at the time!* the roof of our bay window collapsed when fitting the new window - only then told the ‘roof’ wasn’t their responsibility! A bit late for that! They had no referral system for a contractor/specialist to resolve the problem. - they cut the original lead along the length of the window, breaking the seal, & ripped it.- they allowed the bottom of the lead to get soaked causing a white substance to constantly drip down the new pvc window staining it.- at considerable extra expense to us we had to pay for another company to fix the problem caused by Sthelens.- at the time we were assured they would resolve any stains - they haven’t.- there has been no response to emails forwarded - disgraceful- we still have some of their tools, they have been told twice but obviously can’t be bothered to collect.- certainly not a company we’d recommend! A pity this site doesn’t allow the uploading of photos!!
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St Helens Windows established in 1991 building from very modest beginnings, growing into one of the longest running home improvement companies in the North West.
Our continued success has come from developing relationships with our customers and suppli...
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