Review Time
From the sales rep who gave us all the help we needed & didn’t double the price to then halve it as some companies did. To the help we got from the sales manager in the office. Finally the fitters who were very cheerful & did a great job. They left everything clean & tidy. I would not hesitate to recommend St Helens Windows. They are a great team honest & reliable.
In July we had we had a price to put on a new roof on the conservative 10 weeks later after lots of phone calls we found out why no one been in touch the said the estimate was wrong it should be nearly £2000 more ,we disagreed but after they told us the small print ,we then asked for our deposit back this was on the 9th of September was told £ 800 would be in our bank account Friday 11th September still no sign of it ,been on phone 5 times so far this morning and it’s only 10 pm still no answer from them ,keep clear
After getting no satisfaction from the company, in spite of our '10 year warranty' we have been subject to years of expensive independent repairs costing £1000s. First problems emerged within 1 year. Any repairs which were carried out by the company failed quickly or where inadequate and bodged.A huge, heavy triangular segment of the glass ceiling fell in last week almost entirely without warning. If someone had been sitting in there at the time they would almost certainly have been killed or incurred life-changing injuries. There's a point at which bad workmanship can turn life-threatening. Avoid these cowboys at all costs. Once they have your money, they couldn't care less.
My experience of St Helens Windows has been very unsatisfactory. New guttering at my home on Fri 5th/Sat 6th September 2019 which was left half done. Workmen promised to return Monday but did not show so after ringing the company, another fitter attended to complete the work. Leaks were soon apparent. Since that time, contact by phone on numerous occasions, before and after lockdown were effectively ignored. Eventually a fitter attended on 1st July and confirmed that the work would mostly have to be redone as there were not enough brackets in place and a section had bowed, necessitating replacement of half of the guttering. Despite this no one from the firm gave me a date when the work required would be done. I eventually had to resort to a threat of action via the Small Claims Court and once I’d done that, amazingly, the necessary work was satisfactorily completed on Fri 10th July! Over eight months from start to finish for something which took less than 4 hours to fix! So unnecessary and I have to say inexplicable as to why I was inconvenienced like that! I know things have been tough but that’s no excuse!!
Its been almost 6 months since St Helens Windows built our conservatory from scratch, all the guys that were involved in the building of it a big thanks, they worked very hard in VERY sad weather. We sit inside it every day , its a pleasure Thank you .
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St Helens Windows established in 1991 building from very modest beginnings, growing into one of the longest running home improvement companies in the North West.
Our continued success has come from developing relationships with our customers and suppli...
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