Review Time
Really great service. Support is answering fast and very helpful on problems. Also sending replacement parts on guarantee problems. I like the Kobra 3 very much. And for those critics... every 3d printer will have problems sooner or later, like those 2d printers, too :-) So support is very important.
Mark from service really excelled at his job! We went back and forth with troubleshooting steps but unfortunately they didn't work, so he is sending me a new print head module. I was afraid that I had to throw away my 3d printer! My kids will be happy again. Thanks Mark!
Review Kobra 3 max.Got this the end of april and I have had 1 minor problem(missing part) And 2 major problems. First problem required a new motherboard and second is the hot end. I am waiting for that to be delivered. It does take a little while getting the part but they in China so that's understandable
The continued and quick response til my problem was resolved. I received a brand new Kobra 3 Max that would not auto level without smashing the head into the print bed. They worked with me to diagnose and fix the problem. They shipped out the parts I needed and I replaced them and was up and printing!
I recently reached out to Anycubic regarding a malfunction with the camera. They promptly provided me with troubleshooting steps to follow. Unfortunately, those steps didn't resolve the issue. However, I truly appreciate that Anycubic replaced the camera without hesitation. Their willingness to assist was commendable!P/S: Mark is the representative I communicated with from Anycubic.
I recently had an issue with my Anycubic Kobra 2 Neo — the mainboard failed and the printer wouldn’t power on. I contacted Anycubic support, and they responded quickly and professionally.They diagnosed the issue and offered to send a replacement motherboard free of charge. The instructions were clear, and the process was smooth. They also provided follow-up emails with tracking and delivery information.Through their support and business practices, I, someone without formal technical education, was able to grow significantly. Their efforts have not only benefited me personally, but also contributed indirectly to the public good in Japanese society through the knowledge I’ve gained and shared.Anycubic’s support embodies a rare balance of sincerity and rationality. I truly respect the way they operate.While their product quality may not always match high-end competitors, I have never seen another company offering this level of honest, repairable, and affordable post-sales support. This is, without exaggeration, an outstanding business model.Highly recommended. 5 stars.
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