Review Time
I had ran several prints with no issue, but I noticed the part fan wasn't working. When I checked it, the connector was broken. Customer service responded to the issue within a couple of hours of submitting the request through the website and I had a replacement part within a week. Very happy with the speed at which they responded to my issue.
I had a few questions about print profiles for the Kobra S1 and Kobra 3 MAX. Support replied back real fast. I'm a little discouraged the profiles are not there and probably will not be there any time soon. Most of the support team is AWESOME. There is one I will never do business with again since she always tries to find a reason to deny everything.
Thank you, Mark, for helping us resolve our extruder issues for our Anycubic Combo S1 - the moment I sent the photo of the error, he quickly sent us the part replacement and patiently assisted us with the troubleshooting process. Thank you, Anycubic team, for the professionalism and support.
The Kobra S1 printer has performed phenomenally for over 800 hours of printing. I had a major malfunction due to my own error and their support team's response was prompt and sent me the parts I needed to get back to printing. I've had 2 anycubic printers so far and look forward to owning more.
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