swjames.com

5
5 Based on 200 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

5

/
5

200 Reviews

5 Star
99%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
0%

Filtered Reviews

Filter Reviews

Review Time

Raymond
Absolutely beautiful sofa

Absolutely beautiful sofa, very well made and a pleasure from start to finish, from our consultation to delivery, all went well. Highly recommend and well worth the trip to The Mill - wouldn't hesitate to recommend if you're in the market for a new sofa, don't delay, buy today!

5
Date of experience: Jul 30, 2025
The customer service was impeccable

The customer service was impeccable. We had weekly updates on progress made with the sofas. When the sofas got delivered, they looked so lovely and were very comfortable.

5
Date of experience: Jul 29, 2025
Melvyn Reed
We ordered a fairly large corner sofa

We ordered a fairly large corner sofa , chair and two footstools and the process was pretty straightforwards. SWJames are really professional and make their sofas with old fashioned British quality. We're really pleased to have found them. The sofa and chair are very comfortable and feel like they will last forever.

5
Date of experience: Jul 16, 2025
Montie
Great experience from SW James.

We had a great experience from SW James from the first moment we went to the showroom right up until the footstool was delivered. Warren was great and so knowledgeable and he never made us feel like we were overstaying our welcome. He went through every product in every detail possible and never put any pressure on us to do a sale there and then. We ended up ordering our footstool online a few weeks later and were kept up to date with weekly emails as to how they were getting on. Once it was ready for delivery we agreed a time and they personally dropped it off bang on time. Highly recommend and we will definitely be going back in the future. Thanks again.

5
Date of experience: Jul 15, 2025
Gunnar Carter
Excellent quality, care and service

Warren and team have provided an amazing, professional and tailored service in producing my Chesterfield sofa and chair set - I'm a new home owner and truly appreciated their advice on optimal sizing and colour. In the end I went for a customised 4-seater Huxley with studding applied and I'm very pleased with the results as its elevated my living space entirely. The entire process was quick and hassle-free too. Pricing was also great when considering value based on such high quality in the workmanship and leather vs other options on the high street which won't last over time. Thank you again to Warren and team!

5
Date of experience: Jul 08, 2025
Derick
Quality craftsmanship, amazing customer service

After many disappointing store sofas, we were looking for more quality and longevity. SW James stood out immediately. They promote their Trustpilot reviews front and centre on their website for good reason. Their commitment to customer service is exemplary. This persuaded us to take a leap of faith without visiting the showroom. Warren guided us through the whole process from our first phone conversation to delivery. He was always available, offering friendly, expert advice at each stage. He provided a flawless concierge service from start to finish. Regular updates kept us in the loop during the build. We even got an introduction to the craftsman building our furniture, which was a lovely touch.We ordered a Huxley Snuggler and bespoke three seater. The quality is outstanding. The furniture lifts the look and feel of our living room. These are our first Chesterfields and we could not be happier. We are so impressed that we have ordered an additional two seater for our downstairs den.If you are looking for a beautifully crafted Chesterfield, I recommend SW James. At the very least, have a conversation with them. You won’t be disappointed.

5
Date of experience: Jul 06, 2025
Loretta Sanders
Five star service, quality and comfort

After a lot of research for our new Chesterfields we made an appointment at S W James and drove up from Gloucestershire. We were warmly welcomed by Warren and he took us through the manufacturing process, explained the different designs and showed us the display units. We were so impressed we didn’t take much convincing to go ahead and order a Huxley 3 seater and snuggler. Warren kept us updated on progress throughout and our chairs were ready on time as promised. Having now received our Huxleys I can say that they have even exceeded our expectations. Beautiful to look at and every bit as comfortable as Huxleys have been designed to be!

5
Date of experience: Jul 05, 2025
Gaylord F.
An exemplary customer service from start…

An exemplary customer service from start to finish. Warren is informative and very helpful. The sofas are beautiful, comfortable and extremely well made. Thank you.

5
Date of experience: Jun 24, 2025
Armistead Bell
Love our sofas

The process was great from start to finish. Warren was very attentive and understood our needs completely. He kept us informed of progress every step of the way. We are absolutely delighted with our sofas and we would recommend to others.

5
Date of experience: Jun 16, 2025
Quality product that was delivered with…

Quality product that was delivered with great care. Stands out in the room. I won’t be going anywhere else for sofas or chairs in the future. Worth every penny !!!

5
Date of experience: Jun 03, 2025

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More