swjames.com

5
5 Based on 200 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

5

/
5

200 Reviews

5 Star
99%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
0%

Filtered Reviews

Filter Reviews

Review Time

Mr Julian Wilson
Exceeded all expectations the quality…

Exceeded all expectations the quality is superb. Faultless service from regular updates through to delivery.

5
Date of experience: Nov 20, 2025
Heidi Webb
81 year old Annette’s Beautiful Chesterfield

They Made my moms chesterfield Shes 81 and very house proud.This Sofa is Beautiful absolutely stunning well made and the service was fabulous too What lovely people from start to finish Made Our 81 year old Mom happy and made us happy too. Daughter 😘 xx

5
Date of experience: Nov 19, 2025
Claret Huxley

Warren was great from the start, spending time with us discussing options and offering us a custom size Huxley to fit our home. Regular updates enabled us to know what was hapening and delivery was all as promised. We love our comfy, claret (beautiful colour) Huxley and would recommend this business to everyone who loves a comfy Chesterfield.

5
Date of experience: Nov 15, 2025
Tracy
2 x stunning Birdie sofas

I can’t tell you how pleased we are with the new Birdie sofas. The build quality, the comfort, the look and your attention to detail is exceptional. The fact that you built these beautiful sofas to our own design and specifications for the price is phenomenal and of course your personal service and personality makes a huge difference. Thanks to yourself and the team for all your hard work, please pass on our appreciation. Fabulous product, fantastic price for a bespoke product.

5
Date of experience: Nov 06, 2025
Amanda Bray
Very Happy…

We are very happy with our leather sofa from SW James. Communication throughout has been exemplary and the delivery process smooth. The sofa itself is a lovely piece of furniture , which I believe will only improve more with age. Highly recommended.

5
Date of experience: Nov 05, 2025
Sue and Alan Bates
New Chesterfield

I just wanted to say how pleased we are with our new Sterling Chesterfield 2 seater sofa and the high back scroll wing chair in ox blood red. From day one we had excellent service as with regular updates on its progress. When they arrived on time they looked extremely well made and they matched our Persian rug perfectly. Thank you Warren and co very much.

5
Date of experience: Oct 30, 2025
Paul Brookes
I think chesterfields are timeless and…

I think chesterfields are timeless and ooze class, so I started looking for one. To my delight, I came across S.W. James just around the corner from me. They claim to have made “The World’s Most Comfortable Handmade Chesterfield Sofas” a bold claim that I was determined to test through the grueling process of professional sofa sitting. After dragging myself from store to store, plonking down on chesterfield after chesterfield (it’s a tough job, but someone has to do it), I realised this claim might actually be true, so I ordered one.Wow! When it arrived, the quality was immediately apparent it looks fantastic. Because it’s handmade in England (not mass produced in China), I was able to make some bespoke additions that S.W. James were happy to accommodate. Basically, they let me be as picky as I wanted.Thanks Warren and team at S.W. James I couldn’t be happier, and my backside has never been more comfortable!

5
Date of experience: Oct 24, 2025
Mark
Fantastic Customer Service and the the…

Fantastic Customer Service and the the most beautiful hand made furniture I have ever seen. I had been let down by another company who took my order and payment and then failed to deliver the goods. I then contacted Warren at SW James who helped restore my faith in English Furniture makers and was able to deliver my Mini Monty in 6 weeks. The craftsmanship is amazing and my new sofa takes pride of place in my home office. I am so pleased with the service I have just placed an order for a footstool to go with my sofa. I cannot recommend these guys highly enough and the delivery team were also so helpful and polite as well.

5
Date of experience: Oct 22, 2025
Guest
True craftmanship

True craftmanship, and warren is an outstanding point of call!

5
Date of experience: Oct 20, 2025
Kimberley White
Absolutely stunning sofa

Absolutely stunning sofa - we ordered the Monty in vintage Honey. The team were great at answering a few questions before hand and then the service from placing the order right through to delivery was excellent. We were kept informed regularly. Once the sofa was delivered we were also contacted to make sure we were happy with everything. The sofa is stunning and so well made. We are really happy.

5
Date of experience: Oct 20, 2025

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More