Review Time
Hubby has always wanted a Chesterfield and after a back injury he was finding our old suite uncomfortable , I agreed he could have one if we found a comfortable one so I went on a mission to find the very one . SW James claimed to make the most comfortable chesterfield, contact was made with Warren and we visited the showroom in April. What a pleasant surprise the claim was true the Huxley is a very comfy sofa. We ordered it in August and it was delivered the first week in October. The service and regular updates along the way have been second to none from Warren . The delivery went smoothly too . We are over the moon with it , no more back issues for hubby and our Dobermann approves too . I can’t recommend this company enough. Thank you SW James & Warren
We ordered a custom built Queen Ann chair. The experience from order to delivery was truly brilliant. We were kept informed at all stages and when the chair arrived we absolutely loved it, many thanks to Warrens and his team!
We travelled to view the sofa’s and was impressed with the personal touch we were given and was able to try various sofa’s . After ordering we were given regular updates about the making of the sofa’s and footstool. Delivery to our home was very good and delivered on the day we asked. We purchased two Huxley Sofa’s and footstool to match. We are so pleased with them and they are well made and so comfortable. They have made our room look so cosy and we would highly recommend.
Such a warm greeting from start to finish.. from the moment we first contacted Warren via email and then the welcome we had on our visit. Warren makes you feel special and the sofas and chairs he had on display were the 'Wow' factor. They weren't just beautiful they were comfy, and extremely high quality, something which is missing in today's standards. Whilst there we were not at all rushed, he explained how they are made, the keatger they used, etc (but I had already watched the informative YouTube video, during my research of Chesterfields).We ordered the Huxley chair and 3 seater sofa. We were given our makers name and were kept informed of progress every week.Since adopting Huxley, they are so comfy that we have been neglecting our chores! I cannot recommend Warren's company (S W James & Co) enough
Wonderful service. Fantastic sofas. I purchased a four seater sofa along with two wingback chairs and a footstool from SW James more than a year ago. I am fantastically happy with the quality and comfort each piece brings. My daughter clumsily stepped on the footstool with chunky boots on and tore the leather underneath a button. I emailed Warren and explained the situation and he was so helpful in getting this tear fixed that I am beyond happy. I would buy from SW James again and again because of the service, quality and now the after care service I received. What a wonderful company.
We were looking for a chesterfield sofa & we’re very Lucky to find SWJames, we spoke with Warren over the phone & travelled up to Bollington to meet and view all his fabulous sofas in his showroom, situated by the wonderful historic mill settingWarren talked us through all the details of how the sofas were made & materials used, he was fabulous & we decided on the Huxley & footstool, Warren also custom made them so they would fit well for our needs and roomWarren kept us up to date with how the build was going throughout the processOn delivery we had a small problem, which Warren sorted straight away & Neil his colleague travelled to us to look at the problemNo quibbles at all & our beloved sofa returned to the warehouse & was sorted immediately Neil & Jaimie delivered our sofa back to us two days later & we’re absolutely fantastic!!! We are in love with our Huxley, Neil talked me through the best way to care for the leather! He was a starI am thrilled with our purchase & the customer service from Warren & all the team was impeccable!! I would definitely recommend SW James to everyone looking for the most comfortable, beautiful sofa , made in England 🏴
I can’t say enough about S.W James. I had travelled 4 hrs each way to go to their show room, and was it worth it . The standard of customer service from start to finish has been outstanding !! Warren and his team were brilliant to deal with absolute dream and my chesterfield is amazing .i am over the moon !! Don’t shop anywhere else . Buy from here you won’t be disappointed !!
Exceptional customer service received from Warren and in particular Jamie. Very understanding and nothing was too much trouble. They went above and beyond to ensure I went away a happy customer at the end of my customer journey. Thank you SW James.
I recently purchased three sofas from SW James — a 5-seater Monty, a 2-seater Mini Monty, and a 1-seater Mini Monty — and I couldn’t be more delighted with both the service and the quality of the furniture.From the very beginning, the team at SW James were exceptional. Their communication was clear, friendly, and genuinely caring. Every step of the process felt personal and attentive, and it was clear that they take real pride in what they do. Nothing ever felt rushed; instead, they guided me with patience and expertise, ensuring I chose exactly what was right for my home.The sofas themselves are absolutely superb. The craftsmanship, comfort, and overall finish are of the highest quality. Each piece feels solid, beautifully made, and built to last. The Monty and Mini Monty designs are not only stylish but incredibly comfortable — they’ve already transformed my living space.I’m extremely grateful for such a positive experience and for furniture that far exceeded my expectations. SW James offer a level of service and quality that is increasingly rare, and I wouldn’t hesitate to recommend them to anyone looking for outstanding sofas and equally outstanding customer care.
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