Review Time
Bought and installed new under cabinet Sylvox TV. Front Panel clock would reset after turning TV off. I reached IAN in customer service. He said that clock is running from internal battery (CR 1220 similar to watch battery or small device). He sent me a clear video how to change the battery and that fixed my issue. Only needed a small screw driver. Took less than 10 minutes. Perfect service
I ordered the under the cabinet, Sylvox tv. It came perfectly packaged. While installing and getting the picture to come up we noticed a black line that would not disappear after our channel selection. After contacting your support I dealt with Sunny, who is beyond helpful. Her response and emails were immediate and within a couple of days I have a downloaded return shipment label, and a replacement on its way with a shipping reference number.I can’t tell you the relief I had because Sunny took very good care of me. You should be honored to have her as an employee. I felt all of my questions were answered, and she was very pleasant, which is hard to find, especially when you’ve just spent money on a product that you’re excited to receive and there are issues, but she made me feel like it was very important to get this taken care of in a timely manner And a pleasant one. Thank you Sunny for your help.
Researched a replacement for our 34 yr old 10" Sony under cabinet kitchen TV. Hadn't heard of this brand before, but the size, features and price were right. Arrived quickly, easy to set up, but was missing the Smart TV features. So, I called customer service, expecting the worst. But, was pleasantly surprised by the speed and professionalism of "Sunny" on the phone and emails. They determined that my TV wasn't a Smart TV version and initiated a replacement at no cost to me. Much better process and outcome than I expected.Back to the TV. Two semi-minor complaints. First, the screen has a matte anti-reflection surface that degrades off angle viewing by reducing sharpness and color saturation. On axis, the color and saturation of the display is clear and accurate. Second, the sound quality is below average at best. I've tried adjusting the bass/treble settings but an annoying vibration resonance starts when the volume is set any higher then ~25%. This is usually fine for most of our kitchen use, but seems like a simple speaker mounting or grill design issue.
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Sylvox is a world leading full-scene TV brand. Our TVs allow users to enjoy the best viewing experience in various scenarios such as bathrooms, kitchens, outdoors, and RVs.
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