Review Time
Avoid this company. Ordered an expensive talatex standard pillow. It seems most of the cost went to the over-the-top packaging. The pillow itself was 4 inches shorter than standard (altho' enclosed in a standard size case. See pic below. I'd enclose a photo, but this review page won't let me.
I’m extremely disappointed with the customer service. It’s incredibly difficult to get in touch with anyone. I returned two pillows and only received a refund confirmation for one. Despite sending multiple emails, WhatsApp messages, and Instagram inquiries, I have yet to receive a response.
Almost one month of the pillow 18" in front of a large electric fan. Both sides alternated. Still has a very unpleasant odor. Never used. Unusable. Will return.But a very nice pillow. Good size, firmness to hand pressure. What I wanted.
Site was easy to navigate through, Ordering was easy, shipping response was quick and order was delivered to my front door. Quality is perfect, keeps your head cool, condition is off course brand new, great value and product for the price and the appearance is as described. Very happy with the product and with the purchase. Also got the pillow as well and the latex pillow is excellent, no kinks in my neck when I wake up, I get a great nites sleep. Thank you Talatex!
I bought two mattress toppers. I got one them later and never opened the box. I wanted to return it but because I miss the deadline by a few days they refused. I got them confused with Dormeo, their competition, who had a 90 day return policy. The item is brand new and unopened. They should have been a lot more reasonable. They probably do not want it back because their product is defective. Worst customer service ever. EXTREMELY disappointed.
I placed an order with this company on Jan 16th and a shipping label was printed. UPS never picked up the package from their facilities. I have now been trying to reach a person in their company for weeks now to resolve the issue and get a refund. There has been zero help from this company. Emails and calls go without answer. The customer service is not exist. I have paid almost 200 dollars and can't do anything about it because no one in their company will respond. DO NOT ORDER
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