Review Time
I did my research before purchasing the mattress topper! I didn't want memory foam, and latex seemed to be the way to go. I was a bit worried when it arrived. I was thinking it wouldn't fit our bed. However, everything is fine. It's wonderful and comfortable. I'm not waking up with a sore back. Money well spent!
I bought a pillow that was too thick for me as I am a small person. I worked with Nina in customer service and read their tips on pillow selection and exchanged a standard semi soft pillow for a soft one which flattens more. I was assisted in doing the exchange by Nina and all went smoothly and I’m enjoying my new pillow. A good product and good customer service.
I recently purchased Talatex premium queen size latex pillows. I opted for soft version. I have just had a very uncomfortable nights sleep and have pain in my neck that I don’t usually suffer from. Not sure I can persevere for another night. The Premium soft latex pillow is too high and firm for me. My first experience using latex pillows so this is very disappointing. I had great hopes of finding a comfortable pillow. An expensive mistake sadly.
I reached out via WhatsApp, as suggested on their website, to ask a few questions about their product. It took over three weeks to get a reply, which was just a brief apology, no answers to my questions, and no follow-up since.I then tried contacting them by email, and again, no response. To top it off, they’ve kindly added me to their mailing list, which adds insult to the whole experience, given they won’t respond to direct messages.Based on all this, I’d seriously question the value of their 30-night trial or any other guarantees they offer, if you can’t get hold of anyone, what’s the point? I’d recommend going with a company that actually engages with customers and provides real peace of mind.
The mark of a good business is how they handle things that go wrong, even when it's not their fault, and Talatex gets an A+. I've slept on latex pillows for years, but their Firm Standard size that I ordered turned out to be both firmer and smaller than I preferred. Totally my responsibility, but they handled the return and swap quickly and easily, and even paid for the return shipping. I'm now enjoying my high-quality, slightly softer and larger pillows.
I was happy with the service, but it would have been helpful if you had described the pillow as flat on one side. I would not have bought it as I know a flat sided pillow is just a bit too low profile for me. So the pillow is lower than than I wanted.
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