Review Time
I ordered two dresses for ladies day. Both of these were of unacceptable quality. I decided with me ordering last minute I would keep one dress anyway and return the other. Upon returning one of the dresses I was sent a credit note. When asking for a refund I was back and two with emails and was sent the same messages back over and over. Then I added the order number, dress names and everything and still had nothing other than ‘ can you please tell me what your returning’ even though in each email I had specified. Since then I’ve added I want to return the second dress which they said they would send me a shipping label, which they have not. So now I’m stuck with another dress I don’t want which is fault and the other dress I’ve returned but they’ve not refunded so I’m £100+ out of pocket. It seems it is a bit of a scam, they lead you to believe you’ll get your money back but you never will. Would stay away!
I pursued them relentlessly for a refund. I sent them the legal requirement for a 14 day cooling off period in the uk on all online purchases from date of receipt, within which the customer is entitled to a full refund. I got a full refund. Do not give up!
Purchased 3 dresses for same day delivery. Delivery came on time but the quality of the dresses were poor. The bust on the white dress was strange and had a horizontal seam that cut across my chest (I don’t have a big bust). Blue dress did not fit at all despite it being my size. Floral dress fit perfectly but the pattern looked more like a nightie than a dress to wear in public. Checked the website and they do not do refunds, only returns. Given the poor quality of the dresses I got, returning them to get more poor quality items did not appeal to me so I gave them to charity. I do not recommend this business.
Okay I just want to start off and say the bad reviews on this company should not determine if you choose to shop with them or not. This was my first time shopping with that’s so fetch and I had a wonderful experience. Their dresses just looked so good and so pleasing I really wanted to buy from them and hope they were as legit as the pictures. This company not only has great and legit dresses but their customer service is amazing. I was a first time customer getting a dress for a wedding (I’ve never been to a wedding before) I spoke to their live team via chat and they were very helpful and offered to refund me for dresses I didn’t fit in (since I was a first time customer they made this exception but if you are an ongoing customer you know they only offer store credit). I am also 5’1 so I was worried about not fitting in their sizes but I had no issues fitting in their size 0. They answered me right away didn’t make me wait days or weeks. Their communication is on point and overall they’re just great. One thing that I didn’t see in the review that I’ll mention here is that there is a 4.99 fee for a return but I’ll take that over keeping dresses I paid for that don’t fit. Overall that’s so fetch is a 10 for me, and I will be a returning customer.
The return policy says they offer full returns after 30 days. They don’t tell you in the fine print that they don’t offer a refund, just store credit. Their responsiveness was above average as they quickly responded to messages on the website. Their communication of return policy is deceptive.
Ordered a skirt, it came and it isn’t what i expected from it, so i went to return it. They don’t offer refunds as they love peoples money, so i went to get store credit. They then charge you $4.99 before you even begin filling out the return form, and then are now giving me $52 store credit instead of $64.99 as i paid… doesn’t make sense. Don’t buy from here
I bought a hoodie which I absolutely loved but the stitching started come away on one of the corners of the front pocket.I got in contact with the brand on Tik Tok and was advised to contact their Customer Service team, which I did.I would just like to say how incredibly kind and helpful they were. They not only offered me a replacement, they offered other options such as store credit or for me to pick another item.I picked the same hoodie but in a different colour (which may I add was slightly more expensive and I wasn't sure they would approve it, but they did) and after a week of communication I had my new product.The quality of their clothing is so SO good and their customer service is second to none. Thank you to all the representatives that dealt with me. I hope your pillow is always cool and the sun always shines for you ✨️ Thank you all again, I will continually recommend you as brand not only for your quality of clothing but your customer ethics.Kylie 💜 xx
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Melbourne based boutique clothing store with free express shipping Australia wide for all girls and womens clothing and fashion items. Fast delivery, best price
