Review Time
Ordered 3 dresses for my daughter. Had to pay £60 import duty to get them to the UK ! Dresses are awful quality really disappointed. Contacted customer service can only get credit note and have to pay £4 to return. Paid refund fee and it wont recognise the order. Lost over £250 .Customer service a waste of time . THIS COMPANY IS A COMPLETE JOKE AVOID AT ALL COSTS
I was concerned about the returns policy regarding the store credit because wasn't aware of it upon ordering (I'd made quite a big last min order for a wedding guest dress so imagine the panic). My order was delivered within days and all the dresses were stunning, I was supposed to be keeping one and have kept two 😂 I actually emailed and insta messaged the team because I wasn't sure the email had gone through. In less than 24 hours I'd received a lovely reply on both platforms resolving the issue. I'm really happy with my experience and my dresses 🫶🏼 x
I went on the TSF UK website earlier today to see that there was a 30% off all items. I downloaded the app and later added some items to my basket. The sale was still being advertised at 11:30pm with no end time mentioned. I tried to use the advertised code ‘SAVE30’ however it said it didn’t apply to the items in my cart. I queried this with customer service as I couldn’t find the exclusions for the sale anywhere. They then responded to say that there is no sale on at the moment. I went and checked the app again and the sale banner had been removed. Such a shame that the sale was still being advertised even when it had ended. I was exited to order some items for the first time. Customer service was nice and did let me know I could get 15% off my first order in the app but that is only half the saving I thought I was going to get. I am also hesitant to order at almost full price due to issues getting refunds that other customers have mentioned. I don’t want to order items and not be able to get my money back if I do need to return them.
I think I’m with everyone else in the reviews. Such a horrendous RETURN POLICY. The dress I wanted didn’t suit me and I just wanted a refund not STORE CREDIT. And on top of that, they asked for me to pay $4 for delivery. Like WHAT. I have never had such atrocious online shopping experience. Like what am I going to do with store credit, when I’m not planning to shop anytime soon with that’s so fetch
I initially had an issue with import tax fees, as I hadn’t realized that the displayed price in euros didn’t include TVA. I ended up paying more than expected on import, but That’s So Fetch was really understanding. Their customer service was super helpful and even refunded me half of the amount I paid. Really appreciate how kind and responsive they were.
I've had a great experience shopping with That's So Fetch! and their customer service has been exceptional. I’ve ordered several times now, and on the rare occasion there’s been an issue, they’ve gone above and beyond to resolve it. I Highly recommend them for both the quality of their products and their service! I very rarely write reviews but I felt that they really deserved my feedback. Thank you.
I wrote them an email about my order because i got to know that import to EU cost 43€. I told them that it was much. And Thats so Fetch told me that they would pay half of it if i send the receipt. I did but now they just ignorer me !! But i have screenshots for evidence
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Melbourne based boutique clothing store with free express shipping Australia wide for all girls and womens clothing and fashion items. Fast delivery, best price
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