Review Time
I ordered several dresses to try on, but the material was cheap, and they arrived completely creased. I’ve been trying to contact customer service with no response. The refund process wouldn’t allow me to get my money back—only a gift card, which I don’t want since I have no interest in purchasing more low-quality clothing. On top of that, I never even received the refund email. Avoid ordering from this site!
Got a formal dress, too big not good quality and what made it worse that when you return you don't get your money back which is not stated in returns policy. you get a gift card of money and you have to keep paying more for deliveries and this is how they catch you with keeping your money. This has to be changed!
This company has a very misleading returns policy, and it has taken me to come onto trust pilot to find out the reason they have sent me a gift card via email is because that is my ‘refund’ for a return I posted earlier today. If I knew upon purchasing that I wouldn’t get a refund then I wouldn’t have ordered as I was trying multiple dresses for a wedding. Does not matter what they’ve said in response to reviews, the no refunds policy is not stated clearly whatsoever. My dress ordered was horrendous and cheap material, absolutely not worth £70!! AVOID THIS COMPANY
Absolutely horrendous with returns. Was difficult to initially find out how to return, then charged me £3.99 for the label that they didn't send me. I emailed and their response rate was low, eventually got sent an email and they refused to give me a refund and gave me a gift card instead. But guess what, I don't want to use your website again!! Edit: It's very clear you attempt to make things as difficult as possible as to discourage anyone from attempting to get their money back. Further proven by the fact you keep it quiet that you do not offer refunds, only store credit. I won't buy from you again, and I actually previously really liked your products but this is more than enough for you to lose me as a customer. 😊
Can't recommend 'That's So Fetch' enough for their outstanding customer service regarding my faulty dress I ordered for a wedding, the dress fits perfect & is of good quality apart from a small button fell off while trying garment on I got in touch with customer service who responded immediately via email offering two options :1.exchange 2.store credit As this dress was my first order & for a wedding I went with a store credit, their service was impeccable as they sent me store credit without having to chase them & got to keep the dress Impeccable & outstanding service from the fabulous team & look forward to spending my store credit soon Once again thank you Kate
Refund policy should be made more clear as I didn’t realise they didn’t offer refunds upon buying and I am now out of pocket for the items I don’t want and quite frankly isn’t the best outcome regarding trying to email them as I have had no reply. On a positive note the dresses can just like they was shown on the picture.
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Melbourne based boutique clothing store with free express shipping Australia wide for all girls and womens clothing and fashion items. Fast delivery, best price
