Review Time
My experience was straight forward. The carrier from Annan in Scotland was a very nice guy and he was helpful too. It is worth mentioning however, that although the transport of my item went without any hitch, it does add substantially to the cost of the item. This obviously adds to the original cost and detracts from the saving made in buying from the ‘depot’ Consideration must also take into account, the fact that you have to deal with the disposal of the old item and the unpacking on the doorstep of the new ! If you live alone like me, this too detracts from the saving made ! However, all in all, I am happy with the item and I did save a little
The way Ben handled his big lutton van, driving and reversing his big lutton like it was a Mini.Only to relise it was wrong address.Wow he got out he was so upset about being late, but luckily my happy personality rub of onto him and suggested a name change to Frank as in Frank Spencer to us oldies.As he acts and looks exactly like Frank.
I rarely leave negative reviews, but my experience with Appliance World was bad enough that I feel obligated to warn others.I purchased a Bosch fridge freezer from them that was advertised as “box damage only.” What was delivered was not minor packaging damage. The appliance itself was covered in dents and scratches — far beyond anything that could reasonably be described as cosmetic box damage. It felt completely misrepresented.To their credit, I did eventually receive a refund. However, it took them over a week to arrange collection of the damaged item. Fortunately, I was in a position where I could afford to purchase another fridge elsewhere in the meantime. Not everyone would be so lucky. Many people simply can’t afford to have that amount of money tied up while waiting nearly two weeks for a refund, effectively leaving them without a fridge.What’s particularly frustrating is that I had seen other reviews mentioning a pattern — damaged goods being delivered and then customers being offered a small partial refund once they complain. I chose to ignore those warnings, hoping my experience would be different. It wasn’t. It genuinely feels like part of their business model is to deliver items in worse condition than advertised and then offer a token discount to make customers accept it.The whole experience was stressful, inconvenient, and avoidable. I would strongly advise anyone considering buying from Appliance World to think very carefully and read the reviews before parting with their money.If this review helps someone avoid the hassle I went through, then at least something positive has come out of it.
Claim your business profile now and gain access to all features and respond to customer reviews.
The Appliance Depot was founded in 2008 by a dedicated team who have over 33 years of experience within the industry. We have seen welcome and unexpected growth over the years and are now operating from two different sites within Leicestershire, with a total warehouse capacity of over 35,000 square foot, holding over 5,000 products for sale.
We sell products from some of the most recognised and loved brands, including, but not limited to: Neff, Bosch, Siemens and Smeg. We specialise in selling graded products bought directly from the manufacturers themselves. These products may not come in the original packaging, they may be ex-display, damaged, end of the line or cosmetically imperfect. However, we pride ourselves on being honest and transparent with our customers, and you can find an explanation on each listing of why that item is graded.
From the moment we answer the phone or respond to your email, you are at the heart of what we do. We strive to answer all queries and provide as much information to the customer as possible, in order for them to make a well-informed decision. Our dedicated team pride themselves on providing an exceptional level of customer service, from answering queries, to showing people around the warehouse, and going above and beyond when delivering.See more
