Review Time
Nice experience all round, thanks Amy and Mickie. Bought an integrated 50/50 fridge freezer with slight cosmetic damage at a keen price. Amy was a pleasure to deal with, handling a change of order with good grace. Mickie delivered and was also helpful and friendly. Would happily return and recommend to others.
Had a range cooker delivered on 20 th Dec,can’t remember the delivery man’s name but he was excellent . So helpful and cheerful even though he had driven from Leicester to Swansea .He is an asset to your company . Cooker was as described and very well packed and protected . Would recommend this company
DO NOT USE THIS COMPANY. Dreadful customer service. Their driver arrived at my property at 5:35am and caused significant damage to my property in his vehicle, which I witnessed and took photographic evidence of immediately. I spoke to their team, who were at first very helpful, but when it came to rectifying the issue, they refused. Their driver Ben denied all knowledge and would not accept responsibility and their manager Steve has refused to accept responsibility despite the overwhelming evidence. Having been a regular customer, I will not be shopping here again and have shared this very poor experience with others.
Not great. Bought a very expensive Smeg cooker which went wrong within a few months. They fixed it but it has had the same problem again and now it's just over a year old so no warranty. Had to phone them 20 times to finally get to the point where they suggested I call Smeg direct but because it's a "graded" appliance Smeg won't touch it.DO NOT BUY GRADED APPLIANCES FROM THIS COMPANY.
Don’t use them if i could I wouldn’t even give them 1 star, they had us chasing around all over the place trying to sort out the faulty appliance, we bought a Bosch washer dryer from them it was faulty, Bosch offered to send them a voucher to replace it but they was not interested, don’t know why but obviously the customer doesn’t matter, the site looks great but don’t trust them buy elsewhere.
Purchased a Smeg range cooker (Nov 2023) that was graded due to 'no packaging'. When it arrived it also had a number of scratches. More importantly it failed within a few months (microswitch on door). Smeg engineers attended and fixed. A few months later it failed again (same reason) and Smeg engineers highlighted that in fact the doors were misaligned and the frame was bent. It was returned twice to Appliance Depot to be repaired. The first time they did nothing except keep it for a week and it had the same fault when it was returned. At this point Steve (manager?) was very aggressive on the phone. After the second time it was returned to them it worked for a couple more months but then failed again (same fault). This was Dec 2024 and by now it's out of warranty and they don't want to know.I would never deal with this company again.
We ordered a hood (kitchen ventilation system), which in theory was the same as the one which was broken in our house. We have waited over two weeks for delivery! Upon receiving a parcel we found out it is much smaller model. We wanted to return as unused (unpacked!) item within 24h of delivery, and we have been informed:1. £30 delivery charge is non refundable (understandable)2. There will be extra charge for a return of £503. We have to pay for a courier back with an insurance. So out of £180 purchase we stay out of the pocket for over £100 even though we return it under online return rights within 14 day limit- sounds way too excessive and dodgy. To AD, I strongly recommend to improve your customer service experience or stop selling online.
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The Appliance Depot was founded in 2008 by a dedicated team who have over 33 years of experience within the industry. We have seen welcome and unexpected growth over the years and are now operating from two different sites within Leicestershire, with a total warehouse capacity of over 35,000 square foot, holding over 5,000 products for sale.
We sell products from some of the most recognised and loved brands, including, but not limited to: Neff, Bosch, Siemens and Smeg. We specialise in selling graded products bought directly from the manufacturers themselves. These products may not come in the original packaging, they may be ex-display, damaged, end of the line or cosmetically imperfect. However, we pride ourselves on being honest and transparent with our customers, and you can find an explanation on each listing of why that item is graded.
From the moment we answer the phone or respond to your email, you are at the heart of what we do. We strive to answer all queries and provide as much information to the customer as possible, in order for them to make a well-informed decision. Our dedicated team pride themselves on providing an exceptional level of customer service, from answering queries, to showing people around the warehouse, and going above and beyond when delivering.See more
