Review Time
At first i did a mistake cuz I did not understand the offer, but a man named Peter helped me out so I got the full size of the magical offer they have now, if it wasn't for him I'd would not order anymore.. now I will still be a happy customer all thanks to Peter.
It was my first time ordering from here and will certainly be back for more! My original order arrived incorrectly but thanks to Peter not only did they amend the original order they also sent me another fragrance for free! Absolutely incredible customer service, very friendly and very quick. Thanks again to Peter for sorting my order out!
Bought the extraordinary value 'buy one get one free' Black Friday offer on 3 x 30ml bottles - that's 6 x 30ml bottles for anyone who can't do the math ;) - all Intense versions. Unfortunately, two of the bottles had loose connections at the neck and had leaked into their boxes. Sent picture evidence and Adam responded immediately to confirm replacements were being sent out - fantastic customer service to back up the quality of the perfumes. Highly recommended.
I needed to make a small change to my order before it was shipped, and Yaseen handled everything perfectly. He responded quickly, sorted the issue with no hassle at all, and made the whole process so smooth. Fantastic customer service — thank you, Yaseen!Such great service!
I had accidentally ordered 2 of the same perfumes, I emailed to see if I could swap one. Adam emailed me back telling me that it wasn’t a problem and what would I like instead. He then replied to my request reassuring me that my order details will look the same but he has had the perfume changed. Amazing customer service!!! And amazing scents of course. Thank you Adam!
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The Essence Vault create 'Inspired by' fragrances and strive to bring you the best products and Customer Service that we can. We bring to you men's and women's perfumes, home diffusers and car fragrances.
