Name: theshopathome.com
Telephone: 000000000
Rating: 3.7

Michael Webb Guest

DO NOT BUY FROM THIS COMPANY!!!

I bought a tumble dryer from this company as an ex display. A few marks advised on the machine which was fine. On first use of the machine, water started leaking from underneath. It's clearly a faulty machine and not just ex display. I now believe the company is a scam after reading the comments on Trust pilot from other customers. I now have little hope of the machine being replaced. I did email and received an email back saying the machine would be replaced with new last Friday. After not receiving confirmation from AIT (delivery company) I emailed again. I have now sent 4 emails and not a single reply.I will update this review if I hear back from shop@home and after it's been replaced.Please do not waste your money, I paid £280 which I believe I will not see again.

Date of experience: Jan 12, 2026

Ben Guest

3 months ago

I purchased a soundbar from this…

I purchased a soundbar from this company and was informed by email that delivery would take seven days. After five days, the courier cancelled the delivery, stating they never received the parcel from the supplier. It has now been eight days with no update, and the company has not responded to any of my messages. There is also no customer service phone number listed on their website.This is a scam — avoid at all costs.

Date of experience: Jan 07, 2026

Mike R Guest

3 months ago

Avoid this company

Avoid this company, appalling communication, don't send goods, had to contact credit card company to investigate

Date of experience: Jan 05, 2026

Marie-france Dhoorah Guest

3 months ago

Placed an order for a fridge freezer…

Placed an order for a fridge freezer today, now hours later I received an email saying that the order has been cancelled, no explanation given and the payment will be refunded in 10 working days!! A VERY disgruntled customer,

Date of experience: Jan 01, 2026

Liliya Khalabuda Guest

3 months ago

Good value for money

Good value for money/ You can find good quality products for good price. Delivered quickly

Date of experience: Dec 31, 2025

Judy Zhu Guest

3 months ago

The delivery is fast.

Date of experience: Dec 31, 2025

Christine Oxley Guest

5 months ago

I have not received my order i hzve…

I have not received my order i hzve been trying to contact you re a refund and no one is getting back to me. Therefore i shall be contacting cc company for a charge back

Date of experience: Nov 24, 2025

MR I KEITA Guest

5 months ago

Great job

Professional job and willing to meet up with clients expectations. Recommended.

Date of experience: Nov 24, 2025

Maryna Pcholkina Guest

5 months ago

Impacable service

Thank you for the quality product and impeccable fast service.

Date of experience: Nov 24, 2025

R. Ashdown Guest

5 months ago

Ex display dishwasher.

Unfortunately the dishwasher was broken on delivery but it was collected and refunded without question. A bit better communication would help but overall a good experience.