Review Time
I have ordered a number of items over the last few months, kept some and returned some. The returns process is simple and very quick. I’ve found some gems on the site that I’ve had previously and loved and couldn’t get anymore. Definitely the first site I look at for all my sports wear, and I highly recommend.
Substantial order placed. Items missing from parcel and two days later, still no response from company. BEWARE!Eager to take payment, but any emails (that are allegedly supposed to be responded to within 24 hours) are not responded to and there is no other way to actually contact the very poor customer support that is offered.Sofia - does not read emails and sends inadequate responses to delay time. Not acceptable when cash has been taken yet poor service and lack of items paid for
Absolutely diabolical customer service placed sizable order took money before despatched no order arrived even after a week!!! No response to request for refund I can’t believe this company is affiliated with M&S I will be taking this matter to trading standards. Be warned to not buy from this company!!!!
A great price originally for the trainers, however when delivered Evri left them on my doorstep and they were stolen. Whilst Evri refused to do anything about this, Sports Edit offered me a new pair or a refund within less than 24hrs of my email. Great customer service from them and thank you to Waqar Thank you
Honestly the best customer service by far ! I returned an item, was refunded instantaneously and then had a query which was answered within the hour. I am a fan of the Sports Edit for their training gear but just as importantly their customer service.
When I checked the order status, I saw the item I ordered had been returned to the sender. After contacting customer service, I was offered the choice between a full refund or replacement order.When I chose a full refund, the Sports Edit promptly processed it.While it's disappointing I couldn't receive the item, I'm satisfied with the service provided.
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At The Sports Edit, we want to inspire your movement. As part of the Marks & Spencer family, we bring you a trusted, curated selection of the world’s most exciting activewear brands. From global names like Nike, Adidas and On, to emerging brands like Sweaty Betty and Varley, we’ve got you covered for any activity.
Shop with confidence, knowing you’re backed by M&S’s legacy of trust, style and value.
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