Name: thesportsedit.com
Telephone: 000000000
Rating: 4.3

Kirsty Pringle Guest

3 months ago

Really quick response to refund query!

Date of experience: Jan 17, 2026

SA Guest

3 months ago

Cancelled my order for no apparent…

Cancelled my order for no apparent reason. Ordered some pairs of trainers for my run club as gifts. Beginning to think it maybe due to discrimination or racism.

Date of experience: Jan 17, 2026

Alison Guest

3 months ago

Really helpful and quick response

Placed a large order from sale which was held up due to bad weather then packages went missing. Evri were tracking but unable to trace and so I contacted Sports Edit to inform them I still hadnt received the delivery. I had an answer within a couple of hours with full refund and apologies. Excellent customer service which is why I will keep ordering.

Date of experience: Jan 16, 2026

Tosin Guest

3 months ago

Excellent service and communication…

Excellent service and communication from Jasmine in customer support. There was an issue with my order and Evri. When I reached out I got a quick response and Jasmine rectified it very quickly. Happy customer :)

Date of experience: Jan 16, 2026

Natalie Longbottom Guest

3 months ago

Great service

Great service, needed a return QR code and emails responded to really quickly and code received.

Date of experience: Jan 15, 2026

Melanie W Guest

3 months ago

Poor return experience

Poor return experience. If you pay part by gift card they will only refund to the gift card first - not the remaining balance paid by credit card. Never had an online retailer do that. They say “refund back to the original method” - prioritizing the gift card not your credit card - which is NOT standard practice. Buyer beware!

Date of experience: Jan 15, 2026

Lydia Norton Guest

3 months ago

Items sent quickly and great customer service

Items sent quickly and customer service afterwards was fast to respond and very helpful. Thank you. Would buy again.

Date of experience: Jan 14, 2026

Judith Guest

3 months ago

When things go wrong

Companies are often judged on the way they handle situations when things go wrong. And rightly so. Jasmine managed to reverse an in-store credit to me, when I had selected that option instead of a monetary refund to the payment card, without realising. She did it with no fuss and in record time, and I was extremely grateful.

Date of experience: Jan 14, 2026

John Cooper Guest

3 months ago

Sofia, thank you

I had a real issue identifying an order I knew I’d made as I had the goods but there was nothing showing my account. Confusion rained but after a few emails with Sofia we resolved the issue. Her patience won out. My lack of knowledge and using hidden email address didn’t help! Thank you Sofia.

Date of experience: Jan 14, 2026

Sally Guest

3 months ago

Quick, professional and brilliant CS

Sofia dealt with my request incredibly quickly and professionally, with complete understanding of the problem I raised. I am super impressed with the service and would definitely shop here again.