thesportsedit.com

4.3
4.3 Based on 201 reviews

At The Sports Edit, we want to inspire your movement. As part of the Marks & Spencer family, we bring you a trusted, curated selection of the world’s most exciting activewear brands. From global names like Nike, Adidas and On, to emerging brands like Swea...

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Average Rating

4.3

/
5

201 Reviews

5 Star
77%
4 Star
5%
3 Star
3%
2 Star
2%
1 Star
12%

Filtered Reviews

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Review Time

Kirsty Pringle
Really quick response to refund query!

Really quick response to refund query!

5
Date of experience: Jan 17, 2026
Cancelled my order for no apparent…

Cancelled my order for no apparent reason. Ordered some pairs of trainers for my run club as gifts. Beginning to think it maybe due to discrimination or racism.

1
Date of experience: Jan 17, 2026
Alison
Really helpful and quick response

Placed a large order from sale which was held up due to bad weather then packages went missing. Evri were tracking but unable to trace and so I contacted Sports Edit to inform them I still hadnt received the delivery. I had an answer within a couple of hours with full refund and apologies. Excellent customer service which is why I will keep ordering.

5
Date of experience: Jan 16, 2026
Tosin
Excellent service and communication…

Excellent service and communication from Jasmine in customer support. There was an issue with my order and Evri. When I reached out I got a quick response and Jasmine rectified it very quickly. Happy customer :)

5
Date of experience: Jan 16, 2026
Natalie Longbottom
Great service

Great service, needed a return QR code and emails responded to really quickly and code received.

5
Date of experience: Jan 15, 2026
Melanie W
Poor return experience

Poor return experience. If you pay part by gift card they will only refund to the gift card first - not the remaining balance paid by credit card. Never had an online retailer do that. They say “refund back to the original method” - prioritizing the gift card not your credit card - which is NOT standard practice. Buyer beware!

1
Date of experience: Jan 15, 2026
Lydia Norton
Items sent quickly and great customer service

Items sent quickly and customer service afterwards was fast to respond and very helpful. Thank you. Would buy again.

5
Date of experience: Jan 14, 2026
Judith
When things go wrong

Companies are often judged on the way they handle situations when things go wrong. And rightly so. Jasmine managed to reverse an in-store credit to me, when I had selected that option instead of a monetary refund to the payment card, without realising. She did it with no fuss and in record time, and I was extremely grateful.

5
Date of experience: Jan 14, 2026
John Cooper
Sofia, thank you

I had a real issue identifying an order I knew I’d made as I had the goods but there was nothing showing my account. Confusion rained but after a few emails with Sofia we resolved the issue. Her patience won out. My lack of knowledge and using hidden email address didn’t help! Thank you Sofia.

4
Date of experience: Jan 14, 2026
Sally
Quick, professional and brilliant CS

Sofia dealt with my request incredibly quickly and professionally, with complete understanding of the problem I raised. I am super impressed with the service and would definitely shop here again.

5
Date of experience: Jan 12, 2026

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Business Details

  • At The Sports Edit, we want to inspire your movement. As part of the Marks & Spencer family, we bring you a trusted, curated selection of the world’s most exciting activewear brands. From global names like Nike, Adidas and On, to emerging brands like Sweaty Betty and Varley, we’ve got you covered for any activity.
    Shop with confidence, knowing you’re backed by M&S’s legacy of trust, style and value.
    *Enjoy FREE shipping on UK orders over £70, FREE UK returns/exchanges, and 10% off your first order.*See more

  • email support@thesportsedit.com
  • language https://thesportsedit.com

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