theurbanbotanist.co.uk

4.4
4.4 Based on 201 reviews

A passion for indoor plants and using them to bring any space to life is at the heart of everything we do; from personally picking the most gorgeous plants, glass containers to hand-crafting our stunning terrariums. Our patented technology means we’re the...

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Average Rating

4.4

/
5

201 Reviews

5 Star
80%
4 Star
5%
3 Star
2%
2 Star
1%
1 Star
11%

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joanesse12
Phoned and messaged this company…

Phoned and messaged this company numerous times about the wet and unhealthy ecosystem received in December. To date It appears they are not interested in solving the problem for order#2210

1
Date of experience: Dec 18, 2022
Ellen Fisher
Wonderful!

I ordered a terrarium for a work colleague who was celebrating a special birthday. She was over the moon with her gift.All the team really loved it as well.Delivery was very quick, excellent packaging.Would definitely recommend.Special thanks to Emma and her team of urban botanist.

5
Date of experience: Nov 09, 2022
Kristin Clark
Lovely terrarium but poor customer service

I bought a lovely terranium and paid extra for lights. The lights failed on 3rd day. Now I have a query about mushrooms and weeds growing in the terranium and also tiny black flies flying around. No reply to my email. I think the post purchase customer service is a bit lacking.

3
Date of experience: Oct 26, 2022
Carlile T.
Highly recommend!!!

Great communication, great customer service, and great product!!! Really happy about it

5
Date of experience: Jul 05, 2022
Paulina
My plant is wonderful, I love it.

My plant is wonderful, I absolutely love it.Great price and superb quality.

5
Date of experience: Jul 04, 2022
Chase Walker
Poor quality plants - not worth the money

I ordered some small succulents/cacti for a terrarium to replace some that I had lost as a result of not watering them. The replacements were quite expensive, but I was happy to pay this as the original plants had been good. Sadly, when the new plants arrived they were completely dried out, they had fallen over in the box and half the compost fallen out and the plants themselves were all miniature cacti, not the attractive succulents advertised (although the website did note that either cacti or succulents might be sent) and did not look at all healthy. I ended up putting them in the bin and buying more attractive and cheaper replacements at a garden show.

1
Date of experience: Jun 21, 2022
Reginald C.
Efficient delivery ,well packaged and a…

Efficient delivery ,well packaged and a lovely product

5
Date of experience: Jun 21, 2022
CR65
Arrived when it said it would and was…

Arrived when it said it would and was exactly as promised. very pleased.

5
Date of experience: Jun 09, 2022
Tommie Cook
Fantastic product really like it

I bought this as a present for my wife, she loves it. Beautifully designed and with the lights on at night it is like having a small world next to you. Suspect that this will not be my last purchase. Thanks

5
Date of experience: Jun 09, 2022
Marilyn Powell
The parcel arrived well packed and…

The parcel arrived well packed and ahead of time. It was a present for my daughter who was thrilled with it and says it is flourishing nicely.

5
Date of experience: Jun 02, 2022

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Business Details

  • A passion for indoor plants and using them to bring any space to life is at the heart of everything we do; from personally picking the most gorgeous plants, glass containers to hand-crafting our stunning terrariums. Our patented technology means we’re the only supplier of fully assembled terrariums.

  • email info@theurbanbotanist.co.uk
  • language https://www.theurbanbotanist.co.uk

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