Review Time
Despite contacting this company a number of times, I am unable to access my account and they seem incapable of fixing this or deleting it. Rather, they continue to harass me and try and take money from my account for products NOT ordered. Steer clear.
Spoke with a customer service advisor earlier today with regards to the a product I recently purchased - the lady was enormously knowledgeable, helpful and super friendly! The level of service was so great to receive and definitely brighten up my windy Friday - huge thanks to the team! :)
I ordered a Christmas present for some one when there was a 20% discount offered if you spend over £100. I applied the discount when checking out but the full amount was taken out of my account. I emailed about it and got no response. I rang and spoke to some one who apologised that the discount was not appropriately applied and assured me I would see a refund for the discount amount within 10 working days. After 3 weeks I rang again and was told there was an error in their system and I should receive the refund within a week. It’s been another 3 weeks and I have received nothing. I’ve never left a bad review before but I have found this service terrible.EDIT: The Urban Botanist got in contact to sort the above. They have now refunded me for the discount plus extra for the inconvenience.
Received the advent calendar from my sister - what a joy! Beautifully presented and each day carefully wrapped. I loved the variety of cactus, succulents, air plants and bulbs. Something for everyone. My edible flowers that came as seeds are already sprouting. I would love to receive this again next year if it’s refreshed with new plants and varieties!
I was given a Grande Ecosystem as a gift. It was supplied with a cork stopper that was not big enough, I called and was sent a replacement - of the same size, it fell through and damaged the plants.Edit two weeks later and numerous calls and emails and they have sent a complete replacement which is very generous considering I just needed a bigger cork. Took way longer than it should have but overall I'm very happy with the terrarium and would order again.
Very prompt delivery, after I was let down at the last minute by another supplier on a similar order that I made. I should have gone to these guys first! Great quality and well protected packaging. A bit more guidance on how to arrange the plants would have been useful, but not a major problem. Will definitely order from The Urban Botanist again.
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A passion for indoor plants and using them to bring any space to life is at the heart of everything we do; from personally picking the most gorgeous plants, glass containers to hand-crafting our stunning terrariums. Our patented technology means we’re the only supplier of fully assembled terrariums.
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