Review Time
If I could rate it a 0/5 I would, after a concert I booked was cancelled I have been trying to recieve my full refund for almost a month now and I even bought secure tickets... all the customer service team has been completely absent in my emails sent and I'm still waiting for $1000 refund which was suppose to be sent to my email in a gift card weeks ago and I still haven't received it... I was told to look out for it in my spam... well no spam gift card recieved back or moneys and after numerous emails sent to ask why and where it is I am given no reply and still I am waiting for my refund so if I could kindly receive my refund your welcome to send it to my email which I have been emailing you from cheers kindly a customer who has lost faith in your company
I booked accessible tickets by phone. It all seemed to go smoothly and the staff were very helpful. However the email has not turned up and I have contacted the accessible phone line 3 times to ensure I get the email with the ticket confirmation each time very helpful staff. But no email has come through am waiting now to see if they come through after the 4th phone call. I don't know what is going wrong but it is frustrating.
I was very stressed re my tickets as I normally print and obviously I didn't this time. Thankyou to Rachelle from Ticketsmaster AU received my email requesting printed tickets and I received a reply with 5 minutes telling me my printed tickets would be emailed to me in around 30 minutes, checking my mail,etc to ensure they had arrived and what to do if they didn't arrive. Thankyou for your help.
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