ticketmaster.com.au

4.2
4.2 Based on 1.8K reviews

Ticketmaster is the largest global event ticketing company....

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.2

/
5

1.8K Reviews

5 Star
67%
4 Star
10%
3 Star
7%
2 Star
4%
1 Star
13%

Filtered Reviews

Filter Reviews

Review Time

Jake Chan
Prompt and efficient service

5
Date of experience: Oct 29, 2023
If I could rate it a 0/5 I would

If I could rate it a 0/5 I would, after a concert I booked was cancelled I have been trying to recieve my full refund for almost a month now and I even bought secure tickets... all the customer service team has been completely absent in my emails sent and I'm still waiting for $1000 refund which was suppose to be sent to my email in a gift card weeks ago and I still haven't received it... I was told to look out for it in my spam... well no spam gift card recieved back or moneys and after numerous emails sent to ask why and where it is I am given no reply and still I am waiting for my refund so if I could kindly receive my refund your welcome to send it to my email which I have been emailing you from cheers kindly a customer who has lost faith in your company

1
Date of experience: Oct 29, 2023
_Chocolatine_
The speed which my mistake was…

The speed which my mistake was corrected. Thank you it’s greatly appreciated

5
Date of experience: Oct 28, 2023
IR54
I booked accessible tickets by phone

I booked accessible tickets by phone. It all seemed to go smoothly and the staff were very helpful. However the email has not turned up and I have contacted the accessible phone line 3 times to ensure I get the email with the ticket confirmation each time very helpful staff. But no email has come through am waiting now to see if they come through after the 4th phone call. I don't know what is going wrong but it is frustrating.

4
Date of experience: Oct 27, 2023
Dan B.
Super fast (within 5 minutes) response…

Super fast (within 5 minutes) response from Clarrisemay to my request to move seats after I noticed the tickets we purchased had restricted view. Thanks so much!!

5
Date of experience: Oct 27, 2023
Maria Scott
Prompt abs efficient service

Email response was very prompt and the matter dealt with efficiently and easily.

5
Date of experience: Oct 26, 2023
Perry Harris
Persistence paid off

Persistence paid off! Thanks Raymund for your help! The online enquiry system works - I'd still prefer to speak to someone on the phone though!

5
Date of experience: Oct 26, 2023
Ethel H.
Fantastic help sorting my Matilda txs

Fantastic help sorting my Matilda txs when I misread the email to redeem them on change of venue. Could not have been more amazing customer service, timely, responsive, helpful, solution focused. Thank you so much!

5
Date of experience: Oct 26, 2023
Onomaus33
My mistake ordering tickets and the outcome

I was very stressed re my tickets as I normally print and obviously I didn't this time. Thankyou to Rachelle from Ticketsmaster AU received my email requesting printed tickets and I received a reply with 5 minutes telling me my printed tickets would be emailed to me in around 30 minutes, checking my mail,etc to ensure they had arrived and what to do if they didn't arrive. Thankyou for your help.

5
Date of experience: Oct 25, 2023
I can’t access my tickets the response…

I can’t access my tickets the response I got told me…access your tickets. This is completely frustrating . I need them for tomorrow

1
Date of experience: Oct 25, 2023

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More