Review Time
They kept canceling train after train. When you request a refund, they don't reply. After issuing a claim, they finally decide to get in contact with you. After they promised you to refund the full amount, there is problem after problem. In the meantime I'm waiting 2,5 months for my money and still don't have it. Its the most unreliable train service I've ever seen.
They kept canceling train after train. When you request a refund, they don't reply. After issuing a claim, they finally decide to get in contact with you. After they promised you to refund the full amount, there is problem after problem. In the meantime I'm waiting 2,5 months for my money and still don't have it. Its the most unreliable train service I've ever seen.
Absolutely horrible. Train got delayed for 3 hours. This can happen, but engines were shut off and no information was given why. No service was delivered. The people in the train were all left guessing with no option to leave the train. When I found a guy working on the train and asked him what's going on he replied "nothing" we are waiting for another part of the train. Could have left people with more "standard" service at least: inform the travelers and give them an option to get off
Absolutely horrible. Train got delayed for 3 hours. This can happen, but engines were shut off and no information was given why. No service was delivered. The people in the train were all left guessing with no option to leave the train. When I found a guy working on the train and asked him what's going on he replied "nothing" we are waiting for another part of the train. Could have left people with more "standard" service at least: inform the travelers and give them an option to get off
I wish I read the Trustpilot reviews before booking an OBB Nightjet train. They forced me to book an entire compartment because we are bringing my dog and when the train arrived, we didn't get the seat that we booked! In fact, we didn't even get a seat for our 10-hour overnight train because they put the wrong cart on the train and there was no space for people to sleep in. Such a scam! They take your money (really expensive too) and don't even give you a seat on a 10-hour ride! They dont refund you either. OBB is just a really b*llsh*t company. Avoid if you can!!
I wish I read the Trustpilot reviews before booking an OBB Nightjet train. They forced me to book an entire compartment because we are bringing my dog and when the train arrived, we didn't get the seat that we booked! In fact, we didn't even get a seat for our 10-hour overnight train because they put the wrong cart on the train and there was no space for people to sleep in. Such a scam! They take your money (really expensive too) and don't even give you a seat on a 10-hour ride! They dont refund you either. OBB is just a really b*llsh*t company. Avoid if you can!!
Don't fall for their scam where they sell you a first class ticket online but don't give you a reserved seat number. If you don't get a reserved seat number then your first class ticket is worthless. When you get to the train they'll look at your ticket and send you straight to second class, but only after all the second class seats are taken. As I write this review I'm travelling on an OBB train with a first class ticket but one with no reserved seat number so I'm sitting on the floor between carriages.And from my vantage point on the floor between carriages I noticed that the locked toilet constantly said "Occupied" but there was no movement. Eventually worked it out when a staff member opened it with a key, used it and then locked it again. The staff are using it as a staff-only toilet. Rude!
Don't fall for their scam where they sell you a first class ticket online but don't give you a reserved seat number. If you don't get a reserved seat number then your first class ticket is worthless. When you get to the train they'll look at your ticket and send you straight to second class, but only after all the second class seats are taken. As I write this review I'm travelling on an OBB train with a first class ticket but one with no reserved seat number so I'm sitting on the floor between carriages.And from my vantage point on the floor between carriages I noticed that the locked toilet constantly said "Occupied" but there was no movement. Eventually worked it out when a staff member opened it with a key, used it and then locked it again. The staff are using it as a staff-only toilet. Rude!
I cannot imagine any company being more irresponsible towards their customer than OBB. I had purchased a reservation for a night train. The train was cancelled and I never had a chance to use my reservation. I ´had the most awful experience and my travel was interrupted. When I asked them to refund the money, after about 2 months they just gave me a voucher (valid for 8 or 9 hours only!) to purchase sth else from their website. As mentioned in other comments I also believe that 1 star is too much for their services. I have not seen such awful and disappointing services from any company before!
Claim your business profile now and gain access to all features and respond to customer reviews.
The Austrian Federal Railways is the national railway system of Austria, and the administrator of Liechtenstein's railways.
yurikaccessories.com
carsales.com.au
megaparts.eu
www.tnc-hamburg.com
www.flitwickmotorcyclesexpress.com
carpartmall.com
freshmotors.co.uk
welcomepickups.com
elite-wheels.com
sharptruck.com