Review Time
I cannot imagine any company being more irresponsible towards their customer than OBB. I had purchased a reservation for a night train. The train was cancelled and I never had a chance to use my reservation. I ´had the most awful experience and my travel was interrupted. When I asked them to refund the money, after about 2 months they just gave me a voucher (valid for 8 or 9 hours only!) to purchase sth else from their website. As mentioned in other comments I also believe that 1 star is too much for their services. I have not seen such awful and disappointing services from any company before!
Imagine going to work with a train... Imagine being on time! Never EVER have the train been on time. 1 star is too much, 000000 minus 1 star is even to much. Like why do yoi even offer train service? To make people angry? To make them miss the connection? Waiting for 1 hour on the train ON THE STATION! Sweating because there is absolutely no air on the train, no free drinks offered for making us WAIT, WHILE I COULD HAVE GRAB SOMETHING TO EAT AFTER TRAVELING FOR 18 HOURS! GET A GRIP AND TAKE NOTES FROM THE NETHERLANDS, TRASH SERVICE AND TRAINS!
Imagine going to work with a train... Imagine being on time! Never EVER have the train been on time. 1 star is too much, 000000 minus 1 star is even to much. Like why do yoi even offer train service? To make people angry? To make them miss the connection? Waiting for 1 hour on the train ON THE STATION! Sweating because there is absolutely no air on the train, no free drinks offered for making us WAIT, WHILE I COULD HAVE GRAB SOMETHING TO EAT AFTER TRAVELING FOR 18 HOURS! GET A GRIP AND TAKE NOTES FROM THE NETHERLANDS, TRASH SERVICE AND TRAINS!
Stuck on a train in Slovakia to Vienna without air con or water with no explanation. Fellow passenger found out police were looking for someone in the area. Getting going again over an hour later only to stop again - told we had to switch trains. 2+ hours late. No communication or apologies or refunds offered. Going through process of claiming a refund now but no compensation for the lost evening.
The night jet Amsterdam - Vienna is a disgrace.Filthy, stinks like pee and cigarettes, very unprofessional and rude staff ( that is if you can find any), no blackout curtains, almost 1h late departure, 2h late arrival, no working WC's (the very few ones working dead filthy and stinky, no soap), no individual plugs/charging outlets, no WiFi, cannot catch any sleep due to the light and noise. It is an expensive, uncomfortable and nasty way to travel.Never again OBB.
Stuck on a train in Slovakia to Vienna without air con or water with no explanation. Fellow passenger found out police were looking for someone in the area. Getting going again over an hour later only to stop again - told we had to switch trains. 2+ hours late. No communication or apologies or refunds offered. Going through process of claiming a refund now but no compensation for the lost evening.
The night jet Amsterdam - Vienna is a disgrace.Filthy, stinks like pee and cigarettes, very unprofessional and rude staff ( that is if you can find any), no blackout curtains, almost 1h late departure, 2h late arrival, no working WC's (the very few ones working dead filthy and stinky, no soap), no individual plugs/charging outlets, no WiFi, cannot catch any sleep due to the light and noise. It is an expensive, uncomfortable and nasty way to travel.Never again OBB.
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The Austrian Federal Railways is the national railway system of Austria, and the administrator of Liechtenstein's railways.
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