Review Time
I would like to put on record my thanks to Peter Woodthorpe, Tilias’s troubleshooter for the Teign View Kingsteignton development. Following damp ingress around a French door, Peter has made several visits to investigate and solve the problem. He has been very thorough in identifying the source, rather than going for a quick fix, and has restored everything perfectly, with the minimum of disruption.He has worked at our house before, and is always courteous, going about his work in a professional manner, with nothing being too much trouble. He communicates well, and keeps everything clean & tidy.Thank you Peter, you are a credit to the Company !
Here we go again! What a shower of !!!! this Company are. Cannot take much more. The only good news is that we are fortunate to not own one of their properties. Unfortunately we live adjacent to one of their developments ( Brook Manor)Alphington, Exeter. It is just after midnight and the fire alarm is ringing extremely loudly right outside our bedroom window. Rang a so called emergency number an hour ago but nothing has happened, rang back just now to be told that they cannot get hold of anyone!!!!! Apparently no one is picking up their phones. The attitude of Tilia is “tough”. Sadly according to reports on this website this is the way they treat people who have had the misfortune to buy one of their boxes. Take my advice, go elsewhere. There are loads of decent houses around, Tilia are the lowest of the low, full of empty promises.
Rafal Buzuk came out (19/02/25) to do repairs that we had waited a while for. This left us quite disgruntled, however Rafal was so competent and got the repairs fixed to a very high standard and has left us feeling much more satisfied. Tillia you are lucky to have the likes of Rafal Buzuk, our property is central Bedfordshire on what was the greenway place plots
We are delighted overall with our Tilia home. However there were several issues that needed rectifying. Peter Woodthorpe has completed these for us to an exceptional standrd. His knowledge, workmanship and attention to detail is second to none. Huge thanks
I moved into my new tilia home back in June 24 and from Kat who sold me the house to Brian Aldridge who could not have been more efficient in getting the little jobs complete within the week of viewing my property. Also a massive thank you to Kayleigh who rearranged multiple call outs through no fault of her own (my job took over) thank you all so much
Brian Aldridge has been a fantastic help since moving into my new home, whilst there are persistent snagging issues to address he has been nothing but professional and efficient in his approach on dealing with the issues at hand. Great advice for any queries I have had on the property. Would recommend for any snagging resolutions at your property.
Snowdon Grange.Recently, we’ve had Peter Woodthorpe in to carry out some work on Tilia’s behalf. His work and attitude are first class. He has a great eye for detail and is painstaking in his work. We have no doubt he is helped by a recent, dramatic and very welcome change in approach from Customer Care which comes from the top. We now feel like Customer Care is actually doing what it says on the tin!! Thank you so much.
Stewart Sellers has just been to attend a few problems that I had. Sorted them out promptly and even took extra customer care and adjusted my kitchen cupboard doors that were a bit wonky! Excellent customer care from Stewart! Please pass on my thanks to him.
Finding Tilia Homes has been a dream come true for my family! From the moment we walked in, Tina Pavey made us feel welcome and at ease. Her expertise and guidance ensured we were paired with the right people, making our mortgage journey surprisingly seamless.Tilia Homes truly excels in customer service, and we couldn't be more grateful. If you're searching for a stress-free home-buying experience, look no further!
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Tilia Homes builds quality new homes and communities across England. We work hard to deliver the highest possible standards for our customers in design, build quality and service. We go the extra mile to make a difference to the local areas in which we build and to be a company that our people and our partners can be proud of. We operate through our four regional businesses; Central, Eastern, Northern and Western. See more
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