tiliahomes.co.uk

4.2
4.2 Based on 201 reviews

Tilia Homes builds quality new homes and communities across England. We work hard to deliver the highest possible standards for our customers in design, build quality and service. We go the extra mile to make a difference to the local areas in which we bu...

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Average Rating

4.2

/
5

201 Reviews

5 Star
76%
4 Star
4%
3 Star
1%
2 Star
1%
1 Star
17%

Filtered Reviews

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Review Time

Hubert Howard
Remedial Work..

I’d just like to thank Steve Evan’s for his workmanship inside the house today.Steve has visited here a couple of times and rectified the work that I’ve ask Tilia to sort.Turns out on time, polite, does a good job, and cleans up after.Many Thanks: Steve..Regards: Nigel..

3
Date of experience: Mar 12, 2025
Ebenezer T.
Not a good experience

We have experienced poor quality finish to build and interiors in what they call their 'executive home'. Walls and floors out of tolerance, parts missing from kitchen appliances, shelves fitted back to front in kitchen, door seals incomplete, poor quality underlay, light switches incorrectly fitted, extractor fan hoses not attached to vents, the render is a dogs dinner, windows not opening properly, door handles failing. After sales service has been hard work, I have had constantly had to chase and progress and response has been slow.

1
Date of experience: Mar 05, 2025
Eve
Sam did a super job!

Sam was very personable and super polite in sorting an issue in our new house. He and Dan worked quickly, did a fantastic job and cleaned after.

5
Date of experience: Feb 28, 2025
Leona Harris
Excellent service

Ellie Reedshaw is superb, she always answering my questions and helping me if there is any problems such as when I got issue regarding my kitchen sink, she send someone to assess the problem eventhough its the weekend.

5
Date of experience: Feb 27, 2025
Emmanuel Rogers
Stewart Sellers completes the job…

Stewart Sellers completes the job perfectly well as always. Highest of standards and a true gent.

5
Date of experience: Feb 26, 2025
This review is for Rafal Buzuk

I could not rate Rafal highly enough, he is a credit to Tilia Homes. Rafal is extremely professional, he went above and beyond to ensure the defects in my home were complete and didn’t leave until I was happy with everything.Thank you Rafal!

5
Date of experience: Feb 25, 2025
Claribel Walker
Great customer service

Tilia have been extremely supportive with our snagging list since moving in, acting quickly and providing regular updates. Sam (Technician) did a fantastic job helping us out and went above and beyond, finishing all jobs to a high standard.

5
Date of experience: Feb 24, 2025
Eugene H.
We are 2 years into our ownership of a…

We are 2 years into our ownership of a Tilia new build and (without tempting fate) we have had very few issues. Anything that has arisen was mostly cosmetic and dealt with swiftly and professionally with little disturbance. The most recent issues, attended by Craig Cumper and organised by Allie Burgess, were resolved within a couple of weeks of raising them and are now as good as new.We had heard the usual concerns about buying new builds but can't say that we have experienced any of them with Tilia and our home. Very pleased, thank you.

5
Date of experience: Feb 21, 2025
James Powell
We have genuinely been blown away

We have genuinely been blown away by our experience with Ellie at Tilia's Furlong Heath development. From day one, Ellie has been phenomenal! Sales, customer service, problem solving, knowledgeable, Ellie has been incredibly reliable, personable, and accountable at every step of our journey.If you're considering a Tilia home, we would highly recommend Ellie.We'd also like to share our appreciation for Caroline, our sales progresser, who has been just as wonderful.Thanks to all of your hard work, our experience has genuinely been five stars and we can't wait to move into our new home next week! Steven & Michael

5
Date of experience: Feb 21, 2025
MP15
Took the time to listen and explain

We made an appointment to view the Tilia homes at Stokesley, Bluebells. Heidi took the time and effort to listen to our needs and wants and showed us every option. She answered all our questions. She was very knowledgable about the development, the options and the buying process. Some lovely houses, views and area.

5
Date of experience: Feb 20, 2025

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Business Details

  • Tilia Homes builds quality new homes and communities across England. We work hard to deliver the highest possible standards for our customers in design, build quality and service. We go the extra mile to make a difference to the local areas in which we build and to be a company that our people and our partners can be proud of. We operate through our four regional businesses; Central, Eastern, Northern and Western. See more

  • language https://tiliahomes.co.uk

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