Review Time
We Are an online business in the Republic of Ireland.We constantly receive EMails for outstanding VAT and Import charges.We always pay the VAT, we have no problem paying VAT, everyone has to pay it, so no problem at all.We sell classic car parts. We have received invoices for carpets, which have an address in Dublin?. We live in Co Mayo, and a completely different name to us all together.We have sent proof of payment for VAT payments, and also indicated that we do not import carpets, but car parts.Does anyone listen, does anyone from Fedex call us, Does anybody from Fedex take any notice?, do Fedex answer any phone calls? do Fedex do anything.Simple answer is NO. Firstly, they are not Customs and Excise, and have no power or control, they are a transport company. They are not allowed to hold any items for which you have paid a delivery for. Holding items for which you have paid for and are not delivering is classed as theft. The letters they send are demanding money with menaces, which they are not allowed by law to do.The company deserves to go out of business. If anyone wants to take this matter further and by the sound from the feedback, they do, then let the people speak, and go to the relevant authorities to close these people down.
Excellent service. Requested express service for next day delivery as I needed the personal item urgently. The item was collected from my sisters address in Manchester, UK within 30 minutes of booking the request via the website on 19/04/2023. I received the item on 20/04/2023 at my address in Dublin, Ireland. The entire process took less than 24 hours. I have to say I’m very impressed with the speed.
6 months ago I would have given TNT.ie a one star rating, but the transformation in those last 6 months have been nothing short of amazing IMO.What has caused this transformation? Well I can't say for sure but I strongly suspect that it's to do with the merger with FedEx?What I do know is that the quality of service has improved dramatically!! They deliver when they say, and the couriers are helpful and pleasant.Here's an example...Recently I ordered from a company in Bulgaria on a Saturday afternoon and the package arrived the following Monday. I couldn't believe it, two days to travel from Sofia to the middle of Ireland??And over a weekend as well? Unbelievable.So, to anyone who has had bad experiences with TNT.ie in the past (including me) I would say...Give them another go as you might be surprised? And to anyone involved in the change who may be reading this.. You may have created a miracle, so give yourself a pat on the back and a pay rise. Well done!
****AVOID****I give 1 star becasue you can´t rate less to have the review published.They have held goods for over a week and cannot give a delivery date. They operate on a Computer says no approach....So after a week we are forzed to go to TNT to pick up the goods, because they "a courier company" cannot fulfill their obligations.
Absolutely disgusting disaster of a company do not deal with them stupid customer service don’t have answers and asking me what way they can do to proceed with my shipment, four days late picking it up in Germany, via email it would be here on a certain date , I’ve taken the day off work to receive it and only to be told it won’t arrive for another two days, please please DO NOT DEAL WITH THIS COMPANY, no body cares not even customer service
I keep getting a customs bill which I've paid. When I email the customer service email listed on the invoice (IE_customer_queries@tnt) with proof of payment, no one responds. I've been getting the bill once a month for almost 2 years now.The worst part is the bill was only for €10 and they've spent more than that on postage by now but they just won't stop.
Unbelievable 👎 service. The package should arrive by 30th Dec. But no. They have tried to delivery on 3rd of Jan. butreceiver was not home. They didnt left a card. Onlu tracking number showed that they tries to deliver. Receiver contactes them and they said they will redeliver on 4th or 5th Jan. They not evrn asked shipping number only his name they said they remember of him. Lol sure. Anyway its 7th of Jan. and no sign at all when they will deliver it. NEVER USE THIS SERVICE. 👎 COMPANY. In 2023 how they can provide a service like this? If we can call it service?
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