Review Time
Since my first review about TNT and how they lost my first delivery, I have managed to get a replacement order sent out to me, now, we would all expect that TNT would be all over this one and that they would ensure to delivery this one as a matter of urgency, nah, not TNT. The replacement item was shipped out from Poland and arrived in Tallaght Depot in Dublin in a matter of days, that was surprising to me, the main trouble started when they couldnt be arsed delivering the item on the tuesday when they were suppose to, no, instead the package was handed over to a "third party courier", then when i rang to enquire about this, they said nope, the package wont be delivered on the tuesday, instead it'll be thursday, so I made myself available on the thursday, I noticed the package status was showing that the item as in a TNT depot, when I rang I was told it was being delivered and would be out to me in the PM, then, less than 30 mins after that call I recieved an email from TNT to say no, the package was in customs and required clearance, even though it came from within the EU!?So i rang back AGAIN, I was told this was an error on their behalf and to disregard this email, then I was told the package was RETURNED back to the Dublin depot and it wouldnt be delivered today (Thursday), instead it "might" be delivered tomorrw (Friday). What kind of a s**t show is being run by TNT? Avoid this company at all costs, do not put your customers through this torture if shipping package through the TNT network. Id rather pay extra to ensure that a competent courier company delivers my package. AVOID THIS COMPANY!
Abasolute disgrace of a company do not use these even if they are the only courier available. You'd be better off delivering it yourself as thos company obviously can't handle the task of doing so. I have a parcel that was meant to be delivered to me I paid the customs charges so it is obviously in the country but it never got delivered and when I queried it with there customer service it took days to get a reply and then I was passed from pillar to post and now they have given me a credit note for the customs charges I paid them which is absolutely no use as I won't ever be using them and I'll be requesting off anyone I buy from to do the same as they are a complete joke of a company
I have contacted your company today on 018067888 and was put on hold for 1hr and 42 mins but nobody could help me ,your customer service team could not help me and kept trying to connect me to the invoice help line but to no avail .. I have rang your company 19 times in the past month and sent 16 emails to no avail ... This is appalling customer care .. I've even had to take time off of work to try and contact your company .. this has caused me great distress and annoyance.. please read further below .I have received 3 letters in the post from FedEx Express .These letters state I owe money , each letter gives a different amount ? firstly what do I owe this money for ? secondly why is the amounts different in each letter ? third , i never opened an account with fedex and have no dealings with this company . For any order I have placed with any company i have paid all chargers before I received any product .Also I have tried to ring your company for the last 2 days on (01)8067655 or (01)8067671 or (01)8067725 but to no avail ,Looking forward to your prompt reply
Absolutely awful service (TNT deliver for FedEx in Ireland) FedEx should be ashamed of this service. No updates, packages never delivered on time. It’s Russian roulette with these guys in terms of you receive a package or not - no way to even contact. Extremely frustrating! AVOID both TNT and FedEx if you are shipping to Ireland as they are the one company.
Yet another poor service with TNT. Was meant to receive package on Wednesday, but it did not arrive, when checked tracking showed that they tried to deliver on Tuesday, but no one home. No note left. Tried to ring customer service on the phone number provided by place it was sent from. No signal. Went to TNT website and only contact form, no phone number. Filled it out on Wednesday, but no reply. Finally managed to find some phone number online. Rang them on Thursday and organized re-delivery for Friday. Package did not arrive on Friday. Rang them again, was told that address on the package is wrong... corrected the address and was told that it will be delivered on Monday, because they do not deliver on the weekends... TNT is sitting on this package for a week and best thing is that their depot is 10min drive from my house. Poor customer service, poor service in general. Avoid
No Customer service. Calls and emails unanswered. Overpaid an invoice twice. Despite providing proof of overpayment, company send generic response to say that no overpayment received. Dozens of attempted calls and emails later and nobody can ring me back or deal with my query. This is going on 2 months now and still going around in circles. Now received letter saying they will freeze my account . This is not the first occasion I have had the misfortune of having to try resolve an issue with TNT and the previous occasions were painful too. Will be taking my account elsewhere..... AVOID AVOID AVOID!!
My Company sent Christmas packages to customers this year through TNT from the UK. These were sent on 13/12/21. These did not arrive before Christmas. I was told there was a backlog in customs In January " some " deliveries were made and two were held in customs. i was told they could not control this issue. On January 27th they were released by customs. One of the two was delivered to Monaghan. The other that was to be deliver within 20 k of the Tallaght depot is still not delivered. i call every second day. On the 16 of February they mentioned customs and I said I am looking at the tracking information. They then said " oh I don't know it may be a back log and we have hired extra staff". i get a lot of shipments. TNT are consistently the worst. The support network is non existent and the billing is criminal. There is no formula for calculating duty. Late last year they charged me duty of £800 and goods that were valued less than that. i have written, called and written again and to have received no feedback. Boycott TNT DHL and Fedex. Since they became the same company they are Dreadful.
I ordered a bike from the UK. It took I think eighteen days but it was delivered to my door. It was a frustrating process, a struggle all the way to find out what was happening, how much customs duties was due and even when I found that out who and how do I pay? I did get an invoice emailed me, last Thursday letting me know that I could ring this number to pay the custom duties. I rang...I rang...I rang again and no surprise nobody answered, Story of my Ten Days with Tnt and a bike arriving daily usually at 6.30 a.m. in Tallaght.I was actually surprised when the bike turned up on Monday... Apropos online buying this has been the worst I have experienced and all because Tnt Ireland were involved...Bizarre
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