Review Time
Avoid at all costs.Their accounts department is a mess and doesn't answer email or phone calls. Have spent a week TRYING sorting out an invoice as they wont collect goods we need to ship.Ive spent 2 hours a day on phone on hold trying to talk to someone to resolve and still haven'tADVICE - DO NOT USE EVER
Billing customs invoices which I had a query about. Spent 2 hours on hold then lined dropped. Rang back, another 2 hours on hold. All I wanted to do was get a copy of an invoice from a statement sent to me so I could physically pay them. Couldn't even get through for someone to take my money. Don't bother calling or dealing with this company. Iv used GLS, DPD and DHL which have been fantastic.
>>>>>>>>>>>>>>>>>>>>>Updated >>>>>>>>>>>>>>>>>>>>>This has been running now for 40 days. I have not received any response from TNT to any on now 20 emails yet by I am receiving threatening letters from them - Time to go to the social media channels to try to resolve this because frankly TNT don't seem to give a damn about accuracy or customer service >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>I would never use TNT after a very poor experience last year however I have received an invoice for a FEDEX shipment they have handled. My address on the invoice wasn't even in the correct county. There were no consignment details for the FEDEX invoice they handled. Like everyone else I had no joy with any of the Customer service lines with three hours wasted over several weeks.I do not pay a 234 euro invoice without some proof of its legitimacy (and given the TNT cant even get my address right I suspect they have got something wrong) therefore I emailed their team for additional information and requesting to update my postal address. A WEEK LATER I was cc'd on an email from a member of the disputes team asking someone to assist AND THEN HAVE HEARD NOTHING SINCE. A month has gone by and i have received another invoice from TNT with the wrong address details - I would never have even received this unless I had post forwarding. The saga continues with total silence from TNT - no customer service response. Take your business elsewhere and save yourself the heartache.
AWFUL company. Would leave 0 stars if possible.They have been giving me the runaround for 4 MONTHS regarding an invoice I paid 3 months ago. I literally have proof of payment from my bank account. They keep sending me letters telling me to pay said invoice and now they are threatening to take legal action against me OVER SOMETHING I HAVE ALREADY PAID. Have emailed them over 12 times at this stage, called them countless times, sent messages to their social media pages. They are ignoring my emails, hanging up phone calls and just being useless in general. Their customer service is a JOKE. It's practically non existent. Avoid them at all costs.
Useless service, will never use them again, customer service is an irritating roundabout and they refuse to answer phone calls. Use Dhl, An Post Gls or anybody else for freight shipments as they are all busy too but at least you feel that after 7 emails and 10 unanswered calls you might actually get somewhere. This is a business to business service and its been 3full weeks coming from the UK to Ireland. Absolute rubbish service and i cant believe i still have to pay for this joke.
If I could give 0 stars I would, I have been waiting 4 days past there delivery date and nothing they just keep updating it to the next day, the company I made the order through was on hold for 35mins the first time then 50mins the second time then they hung up on them, absolutely terrible customer service.Update, now they are trying to blame me for not giving my eirecode I have the invoice which clearly shows the eirecode, they would rather blame you than take responsibility
Absolute shambles of a company. UK imports department is a nightmare to deal with. No-one answers emails, customer services can do basically nothing on the phone ( when you get through ). AVOID TNT at all costs if you want your parcels delivered efficiently.
The worst experience of customer service I have ever had! It took days of calling to get an answer to my phone call and when eventually I got to speak to someone, they said they couldn't assist and hung up. I have tried every option on their phone menu with no luck, submitted queries via the TNT contact us form and emailed the credit control team on the invoice several times over a two week period, no answer. Avoid.
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