Review Time
Parcel said signed for when we were not in the business. Watched CCTV as no parcel anywhere outside.Delivery driver didn't even come any where near the building, just dumped it at a unit opposite then fake signed it from our business owner.
I ordered a large, heavy, fragile item which came from Spain. I was worried because of the reviews here but TNT/FedEx delivered it with such care, no signs of damage, not even a dent on the box, absolutely fantastic. So then I thought, maybe you mainly only hear about the bad experiences here? The updates from Tallaght on the tracking were accurate and the delivery man called in the morning to make sure I was home. He used a pallet truck to bring it up my driveway, then helped me carry it inside. It was 1 day beyond the estimate but this didn't bother me since the item was so well looked after.
Absolute Rubbish!No chat available.Automated answering can't find Anything!Phone number not recognised. Second time these clowns delivered an item,First one lost,Second one coming up as delivered, at hub 70 miles from correct delivery destination, a week ago and no further update.Clowns!
I never had a worse experience or waiting time with another delivery company, especially for an EU order.Shipment was ping-ponged between the same three countries for 30 days. After I wrote them an email and told them that they are driving the shipment in circles, they rerouted it to Ireland. The next update was package is at the local depot. Then out for delivery. Then the driver falsely marked the order as "delivery attempted" (I work at the receiving address and I was at the home with my phone in front of me the whole day, refreshing the tracking link and no one called or rang the door).I spoke with their support and they apologized for the driver's actions, rescheduled for the next day, and said they sent an email to the depot to speak with the driver so the next delivery attempt actually happens.That scheduled delivery was canceled by them the very next morning and then the package was marked as damaged. I would like not to think how the timing of this is connected to my complaint and them having a word with the driver doing false delivery attempts.The package was sent as hazardous goods, so I wouldn't expect this to get damaged ever.For the next 7 days, there were no updates.I again spoke with their support and they said I should contact the seller for a refund as the package is damaged, and TNT will send the package back or destroy it, according to the seller's instructions.Seeing TNT Ireland Trustpilot reviews are 1.3/5 and reading them, I see these experiences are standard with them.
I couldn’t even rate 1 start to TNT, they were ridiculous in delivering my immigration documents, I contacted them several times to reschedule delivery and waited at home, no one delivered, raised a complaint no response at last managed to talk to customer service and she was very rude to me as if like have done something wrong,
I keep getting threatening letters in the post for an invoice I have already paid (the moment I received it) Despite numerous different phone calls, emails from both FedEx and TNT, I still continue to get letters about this invoice. I even offered to just pay it twice to stop being contacted. Worst service I’ve ever experienced avoid at all costs
This is the biggest scam of a company I've ever had the misfortune to deal with. I started receiving 'account statements' from them about a year ago, with no details of why I supposedly owed them €142, and no clear instructions on payment. I tried to call the customer service number on the bottom of the page but never got a response, so I left it. When I kept receiving these 'statements', I continued to try to contact them by phone and email. Eventually someone sent me an email back with my 'file', which showed the name of a company I had ordered from (the item was delivered to me in June, with no mention of the customs chare until months later). At that point, I started asking how I was meant to pay, as I recognised it as a legitimate customs charge. I've never had an account with them and the only details I could see were in small print at the footer of the letter, some IBAN details, but no indication of whether this was where I was meant to pay. I still couldn't get an answer on the phone so tried emailing repeatedly, asking how to pay- no response. I last tried in late September; I finally reached someone on the phone, who told me she couldn't help but who gave me a bunch of phone numbers (none of which work), and email addresses. I emailed and got a response days later asking for my account number. I clarified I didn't have an account but attached a photo of one of the statements I'd been receiving (they came constantly). No response. Last week I got a letter from a debt collector giving me 7 days to pay and threatening legal action if I didn't. They had also added a late fee of over €40, and interest was accruing daily. Again I contacted TNT on every email/number I had for them. The emails are now bouncing back. Got through on one phone number to someone who again said they couldn't help me or put me in touch with someone who could. None of the other phone numbers I'd been given even ring, and she was offering me the same ones. To say I'm disgusted by this is an understatement. This company needs to be shut down. Absolute scum. I will contact the original vendor and advise them of the issue in the hopes they will use a different courier going forward. All I can advise people is to avoid this company.
This company is absolutely disgraceful. Like many others, I have been receiving countless letters to my home this year telling me to pay different amounts and threatening legal action against me. Initially, I paid the first amount simply to stop the letters coming, but this did not work - 9 months later and they're still saying I didn't pay. A few months ago, I started to receive more letters saying I owed more money for something that I did not even purchase. I have never even set up a FedEx account! Countless unanswered calls & emails later.... I did receive one vague reply with details of what I 'supposedly' purchased .... the address on the document was fake and the postcode provided didn't even exist in Ireland!! Complete scam - avoid!!
Maybe someone knows how to contact tnt credit control, because it is impossible to contact their number +35318067888. Try not to order anything through them in the future. What an irresponsible company, and everything is complicated. I don't know what to do, all the numbers given don't work or others can't help or something like that. Plus, I myself don't understand what is the nonsense of TNT/FedEx if they don't see anything, but they send me letters, I paid once, they sent me that I didn't pay and I sent them again, they write again. What is the company that I can't connect????
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