Review Time
I am bitterly disappointed with Tradera. I bought and paid for an expensive item. Half an hour later, I tried to contact the seller to find that their account was suspended. I rang Tradera directly who (after a number of phone calls) eventually reassured me that the sellers account was suspected fraud, that my payment was frozen and wouldn't be paid to the seller unless they provided information to unfreeze their account (which was very unlikely). The next day the money disappeared from being a reserved payment and became an official payment in bank account. I rang Tradera directly again, and to my horror they had allowed the payment despite the account being frozen. Tradera lied to my face! Tradera took no accountability at all for their actions. What's more, there is no way to speak to anyone other than the poor customer service rep who has to take the flack for there systems / colleagues negligence.They told me contact the police. Which I did. It was the only thing I could do because this appalling company let me down. Big time!!! And so did the police it turns out.The sellers account remains frozen and weeks later I have no item, and the fraudster has my money.TRADERA DOESNT CARE ABOUT ITS CUSTOMERS!TRADERA CARES ABOUT MAKING TRADERA MONEY!The world would be better place without such terrible companies who lack a moral compass.
I am bitterly disappointed with Tradera. I bought and paid for an expensive item. Half an hour later, I tried to contact the seller to find that their account was suspended. I rang Tradera directly who (after a number of phone calls) eventually reassured me that the sellers account was suspected fraud, that my payment was frozen and wouldn't be paid to the seller unless they provided information to unfreeze their account (which was very unlikely). The next day the money disappeared from being a reserved payment and became an official payment in bank account. I rang Tradera directly again, and to my horror they had allowed the payment despite the account being frozen. Tradera lied to my face! Tradera took no accountability at all for their actions. What's more, there is no way to speak to anyone other than the poor customer service rep who has to take the flack for there systems / colleagues negligence.They told me contact the police. Which I did. It was the only thing I could do because this appalling company let me down. Big time!!! And so did the police it turns out.The sellers account remains frozen and weeks later I have no item, and the fraudster has my money.TRADERA DOESNT CARE ABOUT ITS CUSTOMERS!TRADERA CARES ABOUT MAKING TRADERA MONEY!The world would be better place without such terrible companies who lack a moral compass.
Tradera was charming with their small business sellers, made several purchases from Canada at first. It all went well. Had no clue about these reviews and the existing problems. A better choice instead of eBay, ha ha. Which have been using since 2000 as buyer and seller. Ends up with choose you sellers carefully because their ratings are misleading. The practice of accepting your payment based on their invoice amount, then failing to ship till you provide more money is something USA eBay won't allow. I tried multiple times now to advise that I was willing to pay more if they would cancel and relist with higher amount, but no. The purpose is to keep your money and the goods. The constant Tradera Swedish emails that need to be translated are very annoying, then some sellers ignore yours, even if you have the courtesy of translating your English messages in Swedish.It finally occurs you have stepped into a scam trap, familiar refusal to do anything, till I provide a negative review. Then by some miracle, the furious seller insists on my removing their poor ratings, and they will fix the problems. Refunds never to be seen till I do. If this company is an eBay business, why don't they have a half decent service rep service, proof of shipping, and put a limit to what sellers can do in Europe. Makes no sense.After the Tradera reply I need to ad that contact is very difficult, there are no specific procedures for the situation I am in, you can report a paid and non receipt transaction but it is to a dead end email address, the phone and hours their service dept operates are in a time zone about 8 hours away which means during our night and early morning.The actual help and contact effort is nil for us in North America. Too bad.
Tradera was charming with their small business sellers, made several purchases from Canada at first. It all went well. Had no clue about these reviews and the existing problems. A better choice instead of eBay, ha ha. Which have been using since 2000 as buyer and seller. Ends up with choose you sellers carefully because their ratings are misleading. The practice of accepting your payment based on their invoice amount, then failing to ship till you provide more money is something USA eBay won't allow. I tried multiple times now to advise that I was willing to pay more if they would cancel and relist with higher amount, but no. The purpose is to keep your money and the goods. The constant Tradera Swedish emails that need to be translated are very annoying, then some sellers ignore yours, even if you have the courtesy of translating your English messages in Swedish.It finally occurs you have stepped into a scam trap, familiar refusal to do anything, till I provide a negative review. Then by some miracle, the furious seller insists on my removing their poor ratings, and they will fix the problems. Refunds never to be seen till I do. If this company is an eBay business, why don't they have a half decent service rep service, proof of shipping, and put a limit to what sellers can do in Europe. Makes no sense.After the Tradera reply I need to ad that contact is very difficult, there are no specific procedures for the situation I am in, you can report a paid and non receipt transaction but it is to a dead end email address, the phone and hours their service dept operates are in a time zone about 8 hours away which means during our night and early morning.The actual help and contact effort is nil for us in North America. Too bad.
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Established in 1999, Tradera stands as the Nordic region's leading online marketplace, specializing in second-hand goods.
With our 3 million members, 6 million weekly visits and more than 4 million listings at any given point, we are the largest marketplace in the Nordics for sustainable shopping.
At Tradera, you can shop sustainably among millions of unique items and bargains. It's easy, fun, and smart – both for your wallet and the environment!See more
