Review Time
I truly appreciate the outstanding service. They responded to my message on a Sunday night and delivered the translated document by email by Monday. The entire process was simple , efficient, and reassuring. Genuine 5-star service.
Very disappointing experience.I paid for a translation service 211€ well in advance due to an urgent university admission deadline. The delivery was delayed, and I was told the correction would be done, but nothing was sent.Phone calls go unanswered, and WhatsApp communication stopped completely after payment.This lack of professionalism put my admission at serious risk. I would not recommend this service for urgent or important documents. Every time they were telling me the same thing “ we will call the translator and tell him to send them urgently “ I didn’t receive anything.They were aware about my situation that the deadline was before the 31st but is like they didn’t give something to do with that. They said they are available 24h/24h I don’t think so coz how come I called more than 5 times and sent emails with no response?I need my money back.if possible I won’t even give them a star.
I must first acknowledge that the marketing was persuasive; however, the service delivered was fraudulent. We explicitly requested a Turkish translation that would be accepted by Turkish authorities. When we attempted to use the documents, they were rejected as unauthorized. Turkish authorities confirmed the translations lacked stamps from officially authorized sworn translators.We then contacted the Turkish embassy regarding attestation and were explicitly told that the company was not authorized and that the service was invalid. Further investigation revealed that the translation was produced using Google Translate. The individual involved admitted this, stating the document was then notarized and apostilled. While thepaperwork may appear "legal" on the surface, the output is invalid and unusable for any official process in Turkiye. Despite promises of embassy-accepted attestation, the company is not legally authorized to provide such services. Their own apostille provider states on its own website that it has no authorization for Turkiye. I paid £210 for a service that was not delivered, received no response from customer service, delayed despite paying for urgency, and ultimately received documents that are unusable and fraudulent. This is a complete misrepresentation of services and, in effect, a scam.
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